Payroll Support Specialist

About Us
For over 30 years, Companions Forever has been Connecticut's leading in-home care provider, offering compassionate non-medical care. Our dedicated caregivers provide companionship, hourly homemaker services, and live-in care, allowing your loved ones to age safely and comfortably in the familiarity of their own homes.

Summary
The Attendance Coordinator will ensure all shifts are billable and all caregivers are paid appropriately for time worked. In addition, the position will support the Operation team by greeting and welcoming all office visitors and managing the office phone switchboard. The Attendance Coordinator will be the ambassador for AccordCare to the public by answering all phone calls professionally and directing the caller to the appropriate department or employee and taking accurate and complete messages. Must greet all visitors and candidates for employment to the office warmly and ensure they are seen promptly by the appropriate office personnel.

Duties will include reviewing and monitoring EVV records and ensuring all staff have appropriately clocked in and out for all of their shifts, have arrived timely, communicate tardiness/callouts to client/families, and follows up with caregivers when paper timesheets or clinical notes are needed and ensure they are received timely. Reviewing all timesheets to ensure time and attendance documentation is accurate and complete according to payor, client and contractual obligations as well as file all paperwork as needed. Train and provide support for all caregivers in proper use of EVV system and accurate documentation.

Works collaboratively with coordination and finance team. Develops and maintains working relationships with Company staff at all levels in order to coordinate services and programs across departmental lines and across multi[1]state locations; and responds to inquiries and requests. The position will also be responsible for performing other administrative duties as assigned. Performs related responsibilities as required

Essential Duties and Responsibilities:

• Oversees maintenance of accurate and timely attendance records and data.
• Responds and addresses tardy attendance and callouts.
• Clocks in/out caregivers having technical difficulties.
• Ensures excessive tardiness and attendance issues are escalated for progressive disciplinary action.
• Greets all visitors and manage front desk including answering of office phone and switchboard.
• Supports billing and payroll supervisors to ensure timely billing and payroll each cycle.
• Motivates caregivers to report to work prepared and on time.
• Provides ongoing training and support to caregivers using telephonic and EVV system.
• Serves as a resource and a point of contact for office projects, supply needs and various office needs.
• Tracks all missing notes/timesheets and follow up with staff and coordinators until received.
• Communicates with staffing coordinators and finance associates any issues with employees and attendance.
• Demonstrates good judgment when prioritizing various project and assignments
• In accordance with HIPAA (Health Insurance Portability & Accountability Act), understands and displays confidentiality of employee and client personal and/or health information.
• Review and address any payroll discrepancies for field staff.
• Other duties as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum qualifications include High School diploma and 2-4 years related work experience or equivalent
• combination of education and experience. Previous experience in a health care organization preferred.
• Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment.
• Excellent computer skills required.
• Excellent customer service skills, telephone skills, interpersonal skills and a positive attitude and demeanor.
• Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop staff.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• Must have exemplary organizational and time management skills.
• Bilingual English/Spanish a plus

Benefits:

• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

 COHOSTAFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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