What are the responsibilities and job description for the Florida Branch Development Manager position at Company Wrench LTD?
The Branch Development Manager will work in the Service, or Rental Departments and will work to align training, branch vacancy coverage, and business development within Company Wrenchs goals. This role will ensure that training methods, content, software systems are both appropriate and meaningful. Above all else Branch Development Managers will champion and train branch employees to provide The Cutting Edge of Customer Service
Job Outline
The Branch Development Manager will fulfill the following duties:
Fill in for the absence of Department Mangers at Branch Locations
Assist and help in the case of branch work volume increases
Assess and administer branch employees needs for training
Evaluate branch safety concerns in collaboration with the Safety Director
Create & manage a training budget, ensuring that operations are in budget
Develop and implement training programs that make the best use of available resources
Update and evaluate the effectiveness of the training programs to ensure that they are current
Maintains high employee morale through leadership
Maintain excellent customer relations.
Attains short and long term objectives with good management/planning
CDK Job Code development and maintenance (Service Dept./ Only)
CDK Service Agreement Management development and maintenance (Service Dept./ Only)
Other duties as assigned
Supervisory Responsibility
This position supervises the Service Manager.
Travel
60 - 80% of travel is expected for this position.
This position must live around the Lakeland, FL branch
Education and Experience
A bachelor's degree and 5 years of experience in heavy equipment service or 5 years of experience in service at Company Wrench, Ltd.
Required requisites
Ability to travel up to 80% of the year
Strong organizational skills, desire to help others and to learn new skills and knowledge
Strong communication, computer, and system skills
Excellent customer relations skills
Specific skill requisites
Safety knowledge
A good working knowledge of equipment operations and mechanical functions.
Extensive Parts Book knowledge paper and electronic
Shop floor management knowledge (Service Department Only)
Good understanding of financial reporting principles.
Supervisory and management training in related fields.
A solid understanding of pricing principles and discounting effects.
Position Type/Expected Hours of Work
This is a Full-Time position. This position is expected to be in the office Monday through Friday during standard working hours. Occasional long hours are required as needed.
Work Environment
Office environment, retail, service and repair shop, and stock room. Exposed to various work surfaces both inside and outside. The work is usually performed inside, but exposures to various environments occur frequently.
Physical Demands
This position will frequently sit for long periods of time, bend, stoop, crawl and occasionally move equipment. They occasionally lift, handle, and carry parts and equipment weighing up to 50 pounds unassisted. Rarely, they move moderately heavy items with assistance or with mechanical devices, including objects weighing up to or over 50 pounds.
