What are the responsibilities and job description for the Lead Audio Visual Field Technician Job at Company in Renton position at Company?
WHO WE ARE :
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO :
As a Lead AV Field Technician , you will be leading a team of AV Technicians on Installation Projects. Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.
KEY RESPONSIBILITIES :
- Lead the Installation and de-installation of AV / Telepresence products
- Configuration of endpoints and infrastructure
- Preparation of room audits ensuring technology can work at optimum level
- Perform preventative maintenance to ensure equipment and room is ready for use
- Responsible for identifying defective / failed equipment and providing solutions
- Completion of Post Installation Assessments
- Perform on site User Acceptance testing
- Install software upgrades
- Act as a point of escalation for technical issues and provide solutions for ongoing faults
- Communicate with management team throughout the day, as it relates to assignments
- Project reporting and updating
- Document and report hardware failures and manage Break / Fix and RMA requests as needed
- Supervise, instruct and help with rack building processes
- Travel to customer sites nationally as required
ESSENTIAL CRITERIA :
DESIRABLE CRITERIA :
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