Bellman - Valet

POSITION SUMMARY:

Primarily responsible to greet and welcome all guests to the hotel, assist guests with their luggage and assist with parking/retrieving guests vehicles. Ensure that the highest standards of hospitality are demonstrated at all times.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a genuinely warm and courteous manner.
• Assist guests by unloading and loading luggage from their vehicle.
• Transport guest vehicles safely while documenting each pickup and drop off thoroughly.
• Assist guests by unloading and loading luggage from their rooms.
• If rooms are not available, label and store guest luggage in valet closet.
• Check the daily arrival list for VIP's, group arrivals or guests with special needs.
• Observes the 10-5 rule when guests are present.
• To be present in the lobby or out front to be ready to assist guests and visitors when requested.
• Deliver faxes, messages, packages and flowers to guests rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Ensure efficient delivery and collection of group luggage.

Follow all hotel safety policies, procedures and brand standards.

• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Keep bell hallway clean and organized at all times.
• Work to exceed guest expectations every time.
• Report maintenance issues observed in parking lots and front of hotel.
• Open hotel main doors and assist guests/visitors entering and leaving the property.
• Assist guests with opening/closing vehicle doors.
• Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
• Give fond farewell to all guests who are departing as per hotel standard.
• Review shift logs/daily memo books and document any relevant details or information in logbook.
• Perform any other tasks as assigned by management.

PREREQUISITES:

• Must have valid driver license, with clean driving record.
• An ability to drive a standard transmission a plus.
• Able to stand, walk or run for 8 hours, lift to 50 pounds and work outdoors for long periods in inclement weather including rain, snow, sleet, wind and heat.
• Must be willing to work days, nights, holidays and weekends.
• Must be knowledgeable of the property and surrounding areas, for guest requests
• Friendly, outgoing personality and professional appearance required.
• Strong verbal communication skills required with an understanding and ability to work in a multi-cultural environment.
• Must be able to work at a high volume and handle stress in a positive way.
• Must be able to assist guests with complaints.
• Ability to work independently with little or no supervision.