What are the responsibilities and job description for the Member Service Representative position at Compass Community Credit Union?
Job Overview
As a Member Services Representative, you will play a vital role in delivering exceptional customer service and support to our members. You will be responsible for assisting with inquiries, processing transactions, and providing information about our financial services. This position requires strong communication skills, attention to detail, and a commitment to ensuring a positive experience for all members.
Duties
- Greet and assist members in a friendly and professional manner.
- Process transactions accurately using financial software.
- Handle inquiries regarding account balances, loan origination, and other financial services.
- Maintain knowledge of products and services to effectively promote sales.
- Utilize basic math skills for transaction processing and retail math applications.
- Ensure compliance with credit union policies and procedures while providing excellent customer service.
- Assist in resolving member issues or concerns promptly and effectively.
Qualifications
- Previous experience in member service or retail environments is preferred.
- Familiarity with cash operations and basic math skills is essential.
- Knowledge of loan origination processes and financial services is a plus.
- Proficiency in using financial software and handling transactions accurately.
- Strong communication skills with the ability to engage members positively.
- Ability to work collaboratively within a team-oriented environment.
- Attention to detail and strong organizational skills are required.
Join our team as a Member Services Representative, where your contributions will make a difference in the lives of our members!
Job Type: Full-time
Pay: $17.00 - $25.84 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17 - $26