Case Management Specialist - Generalist

It's a great feeling to work for a company that does so much good for others around the world!

Linguistic Requirements: Must be fully bilingual in English and Spanish.

Academic Req: Required – bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Strongly Preferred – Graduate degree from accredited program/university

Certifications: Integrated Case Management, First aid, CPR, Emergency Behavior Intervention

Work experience: Required – Three (3) years of related experience including experience working in crisis intervention and case management; Preferred – Experience in working with immigrant populations and child welfare

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with children and families.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible support, and follow ups are conducted as needed.
• Engage and involve children and their sponsors in the casework process.
• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code.
  
  
  

Other Responsibilities:

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• 75% travel, including car, train, and flight transportation and overnight stays.
• Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.
• Meet all deadlines required by program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
  
  
  

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate master of comprehensive safety, resiliency, and mental health assessment.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Work collaboratively with other staff members, service providers and professionals.
• Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
• Work in a fast-paced environment and always maintain emotional control and professional composure.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
  
  
  

Here at Compass Connections, we are dedicated to building a diverse, inclusive, and authentic workplace. Thank you for your interest in joining our mission!

CompassConnectionsiscommittedtofollowingimmunizationrecommendationsproducedbytheU.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing

Compass Connections is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/local laws policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.