Case Management Specialist

Join Our Team

Help build a community that empowers, impacts and helps to meet the needs of vulnerable children and families through residential care, community-based support, foster care, and adoption services.

We are looking for talented remote/travel Case Management Specialists to join our successful team, and help children and families in Washington, DC, New York, NY, Boston, MA, Portland, ME, Philadelphia, PA, and Hartford, CT!

Bilingual Requirements: Must be fluent in Spanish and English.

Academic Req: Bachelor’s or undergraduate degree from an accredited program/university in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study. Strongly Preferred – Graduate degree in social work, criminal justice, sociology, or a related field of study from accredited program/university.

Work experience: For individuals possessing a degree in social work, psychology, criminal justice, sociology, or related field of study, three (3) years of related experience including experience working in crisis intervention and case management; Individuals who do not possess a degree in social work, psychology, criminal justice, sociology, or a related field of study, may be considered for the position if they possess seven (7) years of related experience, including experience working in crisis intervention and case management. Preferred – Experience in working with immigrant populations and child welfare.

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Independently maintain a minimum number of weekly contacts with children and families.
• Exercise independent discretion and judgment to continually assess ongoing changes in
• behavior, circumstances or conditions that may affect child safety.
• Provide feedback, support and consultation as assigned to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
• Engage and involve children and their sponsors in the casework process.
• Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
• Work evenings, weekends and holidays as needed or requested.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Other Responsibilities:

• Exercises independent discretion and judgment to coordinate referrals, service planning and documentation of services for assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly treatment team meeting reviewing cases with clinical and management team as necessary, recommending adjustment to tiered level as appropriate. 
• 75% travel, including car, train, and flight transportation and overnight stays.
• Exercises independent discretion and judgment to conduct comprehensive assessments, develop treatment plans, and make decisions in the field regarding the safety and well-being of assigned children and families.
• Meet all deadlines required by program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks.
• Demonstrate master of comprehensive safety, resiliency, and mental health assessment.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Demonstrate the ability to:
• Utilize independent judgment and discretion to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with other staff members, service providers and professionals.
• Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
• Work in a fast-paced environment and maintain emotional control and professional composure at all times.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Compass Connections is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.