What are the responsibilities and job description for the TECH, SPECIALIST SVCS SR position at Compass Digital?
Salary: $60,000 - $65,000 (commensurate with experience)
Who We Are
We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We ?rmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).
Support responsibilities will include all technologies, systems, and applications used by associates in the offices and in the field. An experienced technician will handle support primarily via ticketing system, telephone, and chat.
Responsibilities:
- Acts as the brand advocate for all customers
- Directly interacts with our valued customers daily
- Maintains the highest level of professionalism while managing sensitive client and customer details
- Demonstrates empathy while providing thoughtful and prompt responses
- Follows up frequently with customers throughout while working to resolve ticket request
- Research customer solutions and escalate situations when needed
- Use of Zendesk or other support platforms
- Strives to exceed volume and quality goals
- Assist with side projects as needed
Qualifications:
- 2-4 years customer-centric industry experience, preferably with customer service experience
- 1 year support experience in CDL POS applications (Oracle/Micros/Symphony) strongly preferred
- Communicate openly and respectfully with teammates, clients and customers
- Reliable and accountable - adhere to a consistent work schedule
- Accept ownership over your quality of work and take initiative to keep moving
- Good problem solving skills and clearly explaining solutions
- Thrive in a face paced, high volume environment
- Strong communication skills - interpersonal and written with keen attention to detail
- Strong computer skills and typing, high level of comfort in web-based applications
- Basic Microsoft Office skills
- Bachelor’s degree preferred but not required or equivalent experience
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1400328
Compass Digital
Michelle Lombardozzi
Salary : $60,000 - $65,000
