What are the responsibilities and job description for the ACT Team Case Manager position at COMPASS Family & Community Services?
COMPASS Mission: Help Individuals and Families build better lives and a stronger community
SEEKING WORK, LIFE BALANCE, GREAT BENEFITS & OPPORTUNITIES FOR GROWTH?
ACT Team Case Manager – Warren, OH
Salary $: Full-time; 40 hours per week position includes a competitive salary and benefits package.
Shift: Dayshift, M-F, On-call Rotation
Adoption of the ACT Philosophy of Care:
ACT (Assertive Community Treatment) is the leading evidenced based practice for providing services to persons with severe and persistent mental illness which may include co-occurring substance use disorders. The heart of ACT is a collaborative TEAM approach of providing care to clients where it is needed, in the community. ACT is a shift from traditional community-based treatments and case management models. In ACT, the team, as a whole, is responsible for providing whatever is needed to assist clients in their recovery from mental illness. Members of the ACT team will need to adopt the ACT philosophy of care to ensure the success of the program and improved quality of life for our clients.
Responsibilities:
- ACT is field-based position and requires at least 80% of services to be provided to consumers in their homes, shelters, places of employment, vocational and education settings and other community settings.
- CPST services not limited to helping with applications, assistance with ADLs, accompanying to appointments and community events, collaborating with family and significant others, and other services as necessary for the welfare of the ACT client.
- Provide 24-hour emergency and crisis intervention response on rotating, on-call basis
- Decisions pertaining to clients’ need for additional services, resources or more restrictive settings. Appropriate choice of interventions and techniques.
- Pursues collateral contacts to gather additional psychosocial information, when indicated
- Utilizes supervision and/or consultation to mitigate risk and seek input regarding challenging circumstances.
- Completes documentation of progress notes, Individual Treatment Plans and intakes, as needed.
- Conforms to ACT program, OHMHAS, CARF, CWRU, and third-party payer standards and obligations.
- Attendance and participation in daily ACT team meeting. Will work collaboratively with the interdisciplinary ACT team to provide comprehensive care and service to ACT clients.
- Communicates effectively with other service providers throughout the agency, clients’ families and significant others, and with concerned members of the community.
- Markets referral sources and maintains high level of customer service/ satisfaction.
- Attentive/responsive to feedback from clients, significant others, community partners/members.
- Assists in obtaining information about how client’s benefits will be affected when working, refers clients to benefits counseling as needed, helps clients report earnings, as needed;
- Conducts job development and job search activities with person directed toward positions individualized to the interests and uniqueness of the person.
- Assists clients in completing resumes and job applications, as needed.
- Arranges for drug screen for community assessments and ensures client’s I-9 and tax forms are properly completed.
- Maintains contacts with WFD counselors, attends and facilitates team meetings as needed, obtains authorizations and provides necessary feedback on consumer progress.
- Provides feedback on community employment opportunities, possible community work assessment and labor market trends.
Qualifications:
- Bachelor’s degree preferred. High School Diploma, GED required.
- 3 years of previous mental health or community support/case management experience required. .
- Understanding of various mental health diagnoses. Experience working with supported employment is preferred.
- CDCA is required if candidate does not have a bachelor's degree; candidate will need to have prior to hire or will need to obtain within 90 days of hire.
- Experience using computers, Electronic Health Records (Credible), office phone and cell phone, email, fax/copy machine.
Benefits:
- 401(k)
- Dental insurance, Disability insurance, Health insurance, Life insurance, Vision insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
Miscellaneous requirements: Criminal background check; Pre-employment drug screen; Clear driving record; TB test and First Aid/CPR. Strong social, communication and written skills. Must have the ability to develop rapport and be perceived by clients and staff as approachable. Ability to multi-task; while maintaining accuracy and organization.
Non-Exempt: Eligible for over time
AN EQUAL OPPORTUNITY EMPLOYER – SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION
EOE-MF/H including persons with disabilities and veterans
HPR
