Ocean Export Manager

Ocean Export Manager, For Immediate Hire

Jamaica, NY

What we’re looking for…

Compass Forwarding is currently looking for an experienced Ocean Export Manager. The ideal candidate has at least 5 years’ experience in the freight forwarding industry.

The Ocean Export Manager is responsible for overseeing an 8-person department ensuring the proper and timely movement of shipments as well as client satisfaction.

What makes us different:

We like intelligent people, and our philosophy is that rote data entry is a waste of resources. As a paperless and highly digitized office, we will train you on our internal systems which can be customized in order to automate many processes allowing for you to spend your time providing unparalleled customer service and creative logistics solutions.

About Compass:

Compass Forwarding is a full-service international transportation and logistics company, specializing in customized logistics solutions. For over 60 years, we have been providing our customers with the most efficient and cost-effective services available. With headquarters located in New York, as well as regional branches throughout Asia, the Middle East, South America, and Europe; Compass strives to provide unparalleled customer service by land, sea, or air.

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Individual Health Insurance Coverage (Medical, Vision, and Dental)
• Vacation, Personal and Floating Days
• Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
• Commission on any internal sales
• After 1 full year of employment: 401K Plan

About the Position

Duties and responsibilities include the following (other duties may be assigned):

• Oversee and manage all export related activities in accordance with company policy and procedure
• Support sales department to develop and maintain export revenues
• Negotiate and monitor export rates and services to reduce operating costs and increase profitability
• Research and resolve customer complaints on export sales, service and operational issues
• Audit and research service performance issues and develop recommendation for improvement
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Select and place staff, ensure staff training and define specific job assignments
• Manage staff performance to ensure required level of productivity and organizational objectives are met
• Utilize effective communication skills / methods with internal and external customers

Work Schedule

New York Office M-F 8:00 am – 5:00 pm EST

Qualifications

This is a management position, as such it requires exceptional interpersonal, analytical, problem-solving, and communication (verbal and written) skills.

Education & Experience

Bachelors or Associate's degree preferred and three years minimum of related experience.

3-5 years of related supervisory/management and export/international experience.

Computer Skills

Compass is a paperless company and as such we heavily rely on technology. While we will train on our programs, a fundamental level of comfort with a personal computer and windows operating system is required.

Knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Previous experience with IES is a plus

Familiar with CargoWise is a HUGE plus

Compass Forwarding is an Equal Opportunity Employer.