What are the responsibilities and job description for the Customer Service Representative position at Compass Government Solutions, LLC?
Company Description
Compass Government Solutions is seeking a Greeter with customer service experience in Fairfax. This position assists patients by providing customer service and a variety of receptionist and other clerical duties in support of patient care and treatment.
Veterans and Military Spouses Encouraged to Apply
Civilian position supporting the military community
Monday through Friday 9:00am - 5:30pm
Job Description
1. Greets patients upon entering the facility. Assists with directions and information including the location of departments within the clinic.
2. Assist with opening doors and ensuring properly functioning handicap doors within the assigned area. Offers wheelchairs when needed.
3. Utilizes best practices and procedures for handling patient inquiries and requests to provide proactive and immediate support.
4. Shall have working knowledge of all necessary points of contact to problem solve and satisfy customer expectations. Will be able to address/relay patient concerns to appropriate department heads.
5. Assists patients with enrolling in the MHS Genesis Patient Portal.
6. Assists patients with using Kiosk.
7. Assists patients with enrolling and using Script Center
Qualifications
The job qualifications for this position are as follows:
1. A high school diploma or GED equivalent.
2. Familiar with Microsoft Office applications Excel, PowerPoint, Word, and Outlook.
3. Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
4. Must possess strong attributes of customer relations and “people skills” (e.g., courteous, attentive listener, patient, strong communications skills).
5. Must possess a positive attitude and certain degree of creativity and latitude in handling difficult situations.
Physical and Environmental Demands:
The physical and environmental demands of this position are as follows:
• Regular attendance required
• Regular standing and bending
• Considerable walking
• Lifting and carrying medical equipment
• Moderate stress
• Position may require long hours during critical deadlines
• Prolonged telephone use
• Prolonged work on a PC/Computer
Additional Information
Some of the benefits offered to our full-time employees include:
- Competitive Salary
- Accrued paid time off
- Paid Federal Holidays
- Health and Wellness benefit to help cover medical costs
- Dental and Vision Plans
- 401k Plan
EOE AA M/F/Vet/Disability
