What are the responsibilities and job description for the CHANGE MANAGEMENT ANALYST - CHARLOTTE (HYBRID) position at Compass Group Careers?
Who We Are
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.
Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.
In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).
Job Summary
The Change Management Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization and is responsible for working collaboratively with the project teams to curate and deliver training content to both current and newly onboarded application users. The position is hybrid and based in Charlotte, NC.
Responsibilities:
- Work with Organizational Change Management Team (OCM) team to create content specific for SAP S/4 deployment groups.
- Work collaboratively with the SAP S/4 program project managers and team coaches to develop and create training materials for the overall training program.
- Manage and create content withing the Whatfix digital adoption platform software.
- Manage and curate content for use with AI Bot support/training tool.
- Deliver training to operators and users as required.
- Manage and deliver onboarding training to project team members as required.
- Identify best practices within the role and strive to improve processes and efficiencies.
- Travel as needed (less than 10%)
Internal Customers:
- Strategic Projects (SAP S/4 agile team members, Operational Management team)
- Systems & Technology (developers, business analysts)
- UX/UI team
- Corporate departments (team members) impacted by SAP S/4 implementation (Field Accounting Services, Tax, Accounting Services, Treasury, Foodbuy, etc)
External Customers:
- Consultants (i.e. Infosys)
- Unit and District Managers (field)
Necessary Experience/Qualifications:
- Four-year degree required, preference in Accounting or Finance
- Four plus years communication/training experience or accounting/finance experience
- Demonstrated training ability via prior training or leadership experience
- Strong oral and written communication skills needed to communicate with all levels of the organization
- Strong verbal and presentation skills
- Proven ability to work efficiently and effectively under pressure in a fast-paced environment
- Proven ability to manage multiple tasks and deadlines in a project-driven environment
- Proven ability address competing priorities within a single project with a positive, can-do attitude
- Strong organizational skills and the ability to manage a structured workload to ensure maximum effectiveness in working with clients, business partners and team members
- Ability to work independently, work with remote teams, think creatively, manage own time, and take initiative to successfully drive projects to completion
- Proficient in Microsoft Office Programs
- Proficient knowledge of SAP financial modules, and working knowledge of SAP overall preferred
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Technology maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information.
Req ID: 1410670
Compass Technology
Michelle Lombardozzi
