What are the responsibilities and job description for the CUSTOMER SERVICE MANAGER - MARKET REFRESH position at Compass Group Careers?
- Schedule: Monday - Friday
- Travel: Expect to travel 2-3 days a week within the territory (San Diego, Riverside and San Bernardino county markets) - Candidate can be based in Corona, Vista or Otay Mesa
- Requirement: Retail management, merchandising experience, client-facing customer service and Microsoft Excel
- Pay Range: $80,000 - $90,000 /year
- Other Forms of Compensation: Yearly Bonus Incentive and Company Car provided
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
This position will ensure that the region exceeds the # of refresh goals set by the division and Monitor the SSS increase results of the refreshed implemented. The expectation is to see an 8-10% sales lift after a refresh. You’ll play an important role in driving sales growth, achieving revenue targets, and ensuring exceptional customer service across all retail locations within your assigned region. The ideal candidate should have a strong background in retail sales, strong people skills, knowledge of merchandising, marketing, and be able to motivate and lead.
Supervisory Responsibilities: This job will work with the drivers, warehouse, and Customer Service Manager over the location where a refresh is being completed through each refresh.
Essential Duties and Key Responsibilities:
* Onsite frequently, building strong client relationships & keeping retail locations upheld to company standards.
* Work closely with clients to understand client needs & partner with operations for support.
* Work with location CSM’s to schedule and conduct the refresh and communicate changes to the drivers.
* Keep track of the refreshes and report them according to the refresh toolkit and guidelines.
* Identify locations that have a decline in same store sales, that could include updating product mix, branding, equipment & technology.
* Collaborate on merchandising, marketing & customized solutions to improve customer experience, revitalize retail presence, & retain individual client satisfaction.
* Lead the execution of corporate & regional retail strategies.
* Heavy communication, ensuring that projects are completed on time, within budget & meet predefined objectives.
* Knowledge of systems, equipment & point of sale technology, able to troubleshoot onsite as needed.
* Knowledge of products, planograms & client preferences.
* Knowledge of local/national account restrictions.
* Assist with pricing & price audits in One Market.
* Ability to pull reporting to be used in client facing presentations or to leadership.
* Coordinate and prioritize resources in efficient and effective ways to accomplish larger strategies and goals.
* Ensure all retail locations follow company policies, procedures, guidelines, legal and safety standards, and health & safety legislation.
* Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.
Preferred Qualifications:
* Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, maintain and positive and patient demeanor.
* Work independently as well as collaboratively in a team environment.
* Outspoken, yet capable of building and maintaining effective relationships.
* High attention to detail and exceptional work quality.
* Project Management experience is a plus.
* Retail Management, merchandising experience is a plus.
* Warehouse/ Purchasing experience a plus.
* Travel throughout region is estimated at 80%
* Company Car part of compensation package
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1402362
Canteen
Salary : $80,000 - $90,000
