What are the responsibilities and job description for the PATIENT SERVICES SUPERVISOR position at Compass Group Careers?
Schedule: Full time; Monday through Friday, 11:30a-8pm with rotating weekends. More details are available upon interviewing.
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
As a patient services supervisor, you will assist in the successful operation and quality service of the food & nutrition services department of a hospital with an average daily census of 300-325 patients daily. In this role, you will provide supervisory support of the patient tray line and hospital cafe, feed the patients, staff, and supervising the kitchen and an hourly staff of about 16. This is an exciting opportunity for a supervisor who is seeking a career avenue into the food and nutrition industry.
Essential Duties and Responsibilities:
- Ensures patient and client satisfaction by going above and beyond expectations
- Performs cash drawer reconciliations and supports the closing of point of sale systems at the end of shifts
- Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
- Interacts with nursing and evaluates daily patient meal selection, tray completion, tray delivery and tray retrieval process.
- Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
- Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
- Additional duties as assigned.
Preferred Qualifications:
- 2 years of food service experience with 1 years in a supervisory role
- Experience in accurately handling dietary needs, including restrictions, food sensitivities, and allergies
- Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations
- Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation
- Supervisory, leadership, management and coaching skills
- Strong communication skills both written and verbal and the ability to establish relationships with management, clients, patients, guests, and associate levels
- Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet
- ServSafe Certification
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1403636
TouchPoint
PASCHA A BELNAVIS
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