Supervisor, Concessions - Soldier Field

Job Summary

Key Responsibilities:

Leadership and Team Management:

• Supervise and support concessions team members, providing guidance, training, and real-time feedback to ensure excellent service.
• Monitor team performance, addressing issues as they arise and motivating team members to meet or exceed service standards.
• Check assignments during the event and address call-offs or last-minute changes by reallocating staff or arranging replacements as assigned by a manager or the Staffing Coordinator.

Operational Oversight:

• Oversee the setup, operation, and breakdown of concession stands to ensure smooth and efficient service.
• Monitor food and beverage preparation, ensuring quality, consistency, and adherence to safety standards.
• Coordinate with the culinary and warehouse teams to ensure all items are stocked and available during events.
• Supervise and assist with proper cleaning procedures pre-event, during the event, and post-event.

Guest Experience:

• Act as a point of contact for guest inquiries and concerns, resolving issues promptly and professionally to ensure satisfaction.
• Maintain a welcoming and clean environment within concession stands, aligning with guest expectations and company standards.

Inventory and Resource Management:

• Monitor inventory levels during events, coordinating restocking efforts to avoid service delays.
• Track and document inventory usage, preparing reports for management to inform ordering and supply planning.
• Ensure all equipment is functional and report maintenance needs promptly.

Compliance and Standards:

• Ensure all concessions operations comply with health, safety, and alcohol service regulations.
• Conduct pre-event inspections to verify readiness, cleanliness, and proper stock levels.
• Train team members on proper handling and service techniques to maintain compliance.

Collaboration and Communication:

• Work closely with event managers and other supervisors to address operational needs and resolve challenges.
• Collaborate with nonprofit organizations, sub-contractor vendors, and temporary workers.
• Communicate effectively with team members, providing updates on policies, procedures, and event-specific details.
• Assist in planning and executing initiatives to improve service efficiency and guest satisfaction.

Administrative and Reporting Duties:

• Prepare post-event reports highlighting successes, challenges, and opportunities for improvement.
• Maintain accurate records of team member performance, attendance, and training.
• Required paperwork is completed and collected in a timely manner.

Other Duties:

• Supervisory duties on non-event days.
• Performs other duties as assigned to support operations and event success.

Requirements:

• Must be 21 years of age or older.
• Previous supervisory experience in concessions, food service, or hospitality.
• Strong leadership, organizational, and multitasking skills.
• Self-starter and has a solution-oriented mindset.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism.
• Must hold a current ServSafe Food Handling Certification, ServSafe Alcohol Certification, and Illinois BASSET Liquor License.