VIP GUEST EXPERIENCE AMBASSADOR

Job Summary

The Receptionist provides general office support via a variety of clerical activities and
related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Job responsibilities
* Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination.
* Develop and maintain an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client.
* Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
* Act as first point of contact for all activities and emergencies, always remaining alert.
* Serves as point person, taking ownership of any challenges that may arise within the
* conference center, resolving them, or following escalation procedures as required.
* Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
* Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
* Answer global switchboard calls, direct calls, and manage message receipt and delivery process.
* Handling on-floor conference room activities, both visually and by means of the
* reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
* Communicating requests to the appropriate internal support departments such as,
* building maintenance, information technology, Audio Visual technology, and mail room (package pickups and deliveries).
* Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Key Competencies:
* A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
* A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
* A mindset to take ownership and responsibility within and outside one’s job domain.
* The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
* Excellent listening and oral communication skills.
* Basic computer skills and knowledge of office technology / equipment.
* Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
* Is open and receptive to feedback, shares and actions.
* To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
* Is empowered to make decisions, guide behavior and escalate issues appropriately.
* Excellent oral and written communication skills.
* Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
* Discreet, ethical and committed to maintaining a high degree of confidentiality.
* Associates degree or equivalent professional VIP client facing work experience.