ASSISTANT DIRECTOR OF OPERATIONS - FEDEXFOURM

Levy Sector

LOCATION : FedExForum is a multi-purpose arena located in Downtown Memphis, Tennessee. It is the home of the Memphis Grizzlies of the NBA and the NCAA Division I men's basketball program of the University of Memphis. FedEx Forum also hosts concerts and other family events and seats over 18,000 guests!

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Assistant Director of Operations, you will be responsible for assisting the Director of Operations in achieving annual sales and profits in overall operation, while exceeding guests’ expectations through strong leadership and management skills and by living "The Levy Difference."

Detailed Responsibilities

Holds team accountable to steps of service to deliver great guest service

Ensures show quality standards are maintained at all times

Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members

Regularly obtains feedback from clients and guests to improve operations

Supports and communicates Company initiatives

Respond and assist in any departmental guest service issues

Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards

Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance

Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event

Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more)

Ensures that all security, safety and sanitation standards are achieved

Achieves daily sales and assigned cost goals

Achieves assigned budget goals

Employs good safety and sanitation practices

Follows and enforces responsible alcohol service policies

Executes required daily reporting in a timely manner

Ensures required department reports are completed and information is compiled at month-end closing

Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook

Forecasts and adequately schedules team members to meet operational needs and desired targets

Uses all performance management tools to provide guidance and feedback to team members

Promotes a cooperative work climate, maximizing productivity and morale

Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

Interviews, hires, trains and develops team members according to Levy guidelines

Mentors department managers to develop their skills and leadership abilities

Other duties, as assigned

Job Requirements

Previous leadership experience in Hospitality or Retail

Bachelor’s Degree in Hospitality Management is preferred

High level of computer literacy

Understanding of financial concepts

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out : Levy Culture ()

Levy is a member of Compass Group USA. Compass Group / Levy is an equal opportunity employer. At Compass / Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here () for paid time off benefits information.

Req ID : 1389807

Levy Sector

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BRITTANY FITZSIMMONS

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