What are the responsibilities and job description for the TECHNOLOGY ANALYST - FACILITIES MANAGEMENT EXP - MINNEAPOLIS (HYBRID) position at Compass Group, North America?
ESFM
Salary : $100,000 - $115,000 (commensurate with experience)
Who We Are
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.
Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.
In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).
Job Summary
The Technology Analyst is part of a team of technical resources supporting complex integrated facilities management systems for clients of Compass Group North America in a wide variety of industries. The Technology Analyst supports the client’s operations team, technicians, and third-party vendor partners at all North American (U.S. and Canada) locations. This role is responsible for maintaining asset inventories, preventative maintenance program configuration and accuracy, configuration updates to scheduled janitorial activities, custom survey or inspection configuration, data capture, data configuration and tracking, data analysis, operational optimization related to technology deployment, general platform support and training, solve and raising issues within the ESFM Technology team as needed.
The Technology Analyst is an individual contributor role and does not directly lead other employees. The role works with the Director of Client Engagement, within the ESFM Technology team.
Platforms this role supports : ServiceNow, Nuvolo, Poly, SmartInspect, SAP, Teams, Google Looker, LMS, SharePoint, Microsoft Suite
Responsibilities :
Provide timely and positive client experience
Communicate proactively with users and ESFM Technology team
Identify optimization opportunities related to technology deployment
Provide client with data insights to apply in driving informed business decisions
Act as liaison between client and ESFM Technology team to ensure support and customer concerns are handled in an effective and timely manner
Execute client configurations and testing prior to release
Train onsite operations teams and technicians, delivery to a group audience in person and virtual formats
Assess and solve various technical issues that arise with IWMS (Integrated Workplace Management System) and other tools
Escalate platform related issues, own responsibility to see issues to resolution
Manage delivery expectations with clear and consistent communication around timing and delivery
Track, update, and lead project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
Handle digital technology inventory
Qualifications :
Energetic self-starter able to work independently in a fast-paced environment
High sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, collaboration, planning, problem solving, and analytical skills
Excellent interpersonal skills and effective communication skills are vital to be able to translate technical information to non-technical audiences
Bachelor’s Degree or equivalent work experience
Minimum 3 years of technology support experience
Experience working with above listed systems or other CMMS systems
Experience in the FM industry a plus
This is a hybrid role, with 50% of time required to be spent onsite, across multiple sites within the Twin Cities metro area medical device manufacturing client sites. Time onsite will involve meeting with client contacts, working with operations teams on optimization, and conducting quality inspections. Client has strict safety and PPE (Personal Protection Equipment).
Apply to Compass Group today!
Click here to Learn More about the Compass Story ()
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Technology maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site / state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here () for paid time off benefits information.
Req ID : 1388843
ESFM
Michelle Lombardozzi
Salary : $100,000 - $115,000
