What are the responsibilities and job description for the Regional Director of Operations - New England position at Compass Group Poland Sp. z o.o.?

CCL Hospitality Group

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Salary : $140000 - $150000

Other Forms of Compensation : RDO Bonus

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary :

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations :

Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and ensure clients have the opportunity to share critical feedback.
Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
Drive guest satisfaction by maintaining product and service quality standards; conduct periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
Understand and leverage company support teams and systems to meet region Key Performance Indicators.
Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Business and Financial Acumen :

Ensure responsible financial management of assigned communities. In partnership with the leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.

Timely completion of all daily, weekly, or monthly reports as outlined in the corporate policy and procedures.

Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.

Collaborate with the marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.

Coach and support the operations team to effectively manage wages and controllable expenses.

Team Building & Management :

Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.

Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.

Provide both positive and negative feedback to department, team, or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, and one-on-one coaching.

Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.

Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.

Preferred Qualifications :

Bachelor’s degree in business, health care or related field, or equivalent comparable experience.

Confirmed ability to manage a team of six or more manager-level team members.

Minimum of two years’ experience in multi-unit management with a focus on Food Services.

Strong track record of driving customer satisfaction.

Proven ability to work effectively in an unstructured, fast-paced, and P&L environment.

Shown ability to mentor and develop team members.

Excellent written and verbal communication skills.

Apply to CCL today!

CCL is a member of Compass Group USA

Associates at CCL are offered many fantastic benefits :

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID : 1394413

CCL Hospitality Group

Nicholas Henderson

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Salary : $140,000 - $150,000

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