FRONT OFFICE MANAGER

FRONT OFFICE MANAGERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary : $60000 - $65000 / year What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary As a Front Office Manager, you will manage the duties and responsibilities of the front office associates to ensure customer satisfaction. Responsibilities include hiring and managing employee relations for the front office and reservations staff, overseeing the daily operation of services for the account / operation, handling all guest complaints, and following up to ensure accuracy. Essential Duties and Responsibilities : Manages the daily operation of the front office, coordinating with other departments as required to manage guest satisfaction.Manages day-to-day operation of the front office by ensuring staffing, service and financial standards are met.Ensures the day-to-day operation of the front office meets AAA 5-Diamond standards at all times including appearance standards.Attends management meetings and those that relate to the front office.Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.Prepares staffing schedules, training, and maintains department payroll reports, vacations, holidays, sick leave, and absence records.Assists with interviewing candidates, conducts performance reviews, and manages performance as required.Controls stock inventory levels, monitors workstations for cleanliness and organization at the front office and in the back office areas.Performs other duties as assigned. Qualifications : Must have 1-3 years previous Front Office experienceMust have experience in processing payroll and creating schedule for entire teamMust have previous hotel experienceMust have flexible availabilityOPERA experience preferredProficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.Associate's degree is preferred.Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance / ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site / state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID : 1365662Flik Hospitality GroupJEANNE M LANE[[req_classification]]

Salary : $60,000 - $65,000