SENIOR CHANGE MANAGEMENT ANALYST - CHARLOTTE (HYBRID)

Compass Technology

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

The Senior Change Management Analyst is responsible for developing, managing, and delivering training programs and materials tailored to SAP S/4 deployment groups. This role collaborates closely with project managers, coaches, and key stakeholders to create content and training for both management and operators. The specialist will also manage ongoing communications with internal and external audiences, evaluate the effectiveness of training programs, and implement improvements. Additionally, the role involves coordinating SAP S/4 Champions, defining change management documents, and supporting various departments impacted by the SAP S/4 implementation. The ideal candidate will possess strong communication, training, and organizational skills, along with experience in accounting or communications, and be proficient in SAP financial modules.

Responsibilities:

• Develop and own training program and related content specific for SAP S/4 deployment groups.
• Work collaboratively with the SAP S/4 program project managers and team coaches to develop and create training materials for the overall training program for both existing and upcoming deployment groups.
• Coordinate and deliver training to both management and operators.
• Manage SAP S/4 Champions for ongoing communication and training.
• Manage and create ongoing communications to internal and external audiences.
• Evaluate training effectiveness and offer continuous improvement and feedback; communicate results and recommend strategies.
• Identify best practices within the role and strive to improve processes and efficiencies.
• Assist in the defining of key change management documents and identification of impact to the specific audiences of the SAP S/4 program.
  
  

Internal Customers:

• Strategic Projects (SAP S/4 agile team members, Operational Management team)
• Systems & Technology (developers, business analysts)
• UX/UI team
• Corporate departments (managers and team members) impacted by SAP S/4 implementation (Field Accounting Services, Tax, Accounting Services, Treasury, Foodbuy, etc).
  
  

External Customers:

• Consultants (i.e. Infosys)
• Unit and District Managers (field)
• Regional and Divisional Managers (field)
  
  

Necessary Experience/Qualifications:

• Four-year degree required, preference in Communications or accounting/finance
• Four plus years accounting experience or communication/training experience
• Demonstrated training ability via prior training or leadership experience
• Excellent oral and written communication skills needed to communicate with all levels of the organization
• Excellent verbal and presentation skills
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Proven ability to manage multiple tasks and deadlines in a project-driven environment
• Proven ability address competing priorities within a single project with a positive, can-do attitude
• Strong organizational skills and the ability to manage a structured workload to ensure maximum effectiveness in working with clients, business partners and team members
• Ability to work independently, work with remote teams, think creatively, manage own time, and take initiative to successfully drive projects to completion
• Proficient in Microsoft Office Programs
• Proficient knowledge of SAP financial modules, and working knowledge of SAP overall preferred
  
  

Travel:

• As needed (less than 10%)
  
  

Apply to Compass Group today!

Click Here To Learn More About The Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information.

Req ID: 1404229

Compass Technology

Michelle Lombardozzi