What are the responsibilities and job description for the Guest Experience Ambassador position at Compass Group?
As a Guest Experience Ambassador, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and employees.Essential Duties and Responsibilities : Properly greets and handles visitors with a smile and maintains eye contact through the entire interaction. Addresses guests and clients by name whenever possible.Answers telephones in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests.Handles on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests, etc.Implements established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information.Handles car service requests for visitors and staff members.Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), AV technology (meeting room technical support), and mail room (package pickups and deliveries).Performs other duties as assigned; support coverage to facilities team as requested : assist with restocking kitchens, deliver mail / packages for clients.Qualifications : Two to three years of experience in a client service / reception position within a hospitality or corporate environment.Computer skills and knowledge of office technology / equipment.#J-18808-Ljbffr
