What are the responsibilities and job description for the Implementation Coordinator- Minneapolis, MN position at Compass Group?
Starting pay: 53,000-58,000
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Canteen One offers a variety of career opportunities, including:
- Customer Service
- Accounts Receivable / Consolidation Services
- Finance / Accounting
- Client & Account Management
- Vendor Relations / Operations
- Information Technology
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
As an Implementation Coordinator, you will be responsible for packaging, launching, and tracking new client programs. You will establish and communicate schedules and provide status reports to team members. This includes identifying and communicating any issues in the implementation process, such as delays, service problems, or pricing issues. The ideal candidate will have experience in managing accounts and building relationships with clients.
Essential Duties & Responsibilities
- Manage projects and deadlines for store openings, client rollouts, client requests, and program changes
- Evaluate project deliverables
- Discuss project status, completion, success metrics, issues, and client satisfaction
- Determine internal resource requirements based on project needs
- Communicate client expectations to Field Support and discuss alternative options/solutions
- Provide project status summary reports and updates
- Track and report percentage complete, project metrics, and issues
- Maintain an accurate risk tracking document
- Summarize the status of current projects and initiatives, and outline time and action plans
- Gather relevant information from various technology sources and package it professionally
- Present via phone, webinar, or in-person/group meetings
- Run verification reports to ensure proper system setup
Qualifications
- With a bachelor's degree, six months of advanced customer service experience is required; one year is strongly preferred. With a high school diploma, three years of advanced customer service experience is required.
- Excellent interpersonal communication skills
- Ability to develop and maintain positive internal and external work relationships
- Strong customer service orientation
- Timeliness, accuracy, and ability to prioritize and organize business requirements and workload
- Intermediate Microsoft Excel experience required (e.g., calculations, VLookup)
- Proficient with Microsoft Word
- Experience with ERP programs (e.g., JD Edwards, Oracle, PeopleSoft, SAP) and report writer programs (e.g., Business Objects) strongly preferred
Apply to Canteen Onetoday!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen Oneare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:1412542
Canteen One
ISAAC Warren SMITH
