What are the responsibilities and job description for the IT Technician position at Compass Group?
Job Summary
The IT Technician is the primary onsite technical support resource supporting the retail dining operations technology at University of Pittsburgh. The IT Tech will support the onsite operations team, the campus IT team, the internal technical support teams, and third-party vendor partners as needed. This role is also responsible for managing the end-to-end support of our retail front-of-house digital solutions, including: Transact Quadpoint Point of Sale, Kiosk, Mobile Ordering, Digital Signage, and other technology that supports the dining team onsite.
Duties
- Responsible for assessing and troubleshooting various on campus technical issues that arise with our Transact POS workstations, network devices, windows-based point of sale system, and other digital solutions interfacing with both local and remote support teams as needed.
- Assist in installation of POS equipment, network devices such as routers, switches, wireless access points, and other retail solutions. Installation may include, wire management, software configuration, menu changes/updates, and systems testing.
- Responsible for training of onsite operations team on use of their digital technology.
- Serve as primary partner to Campus Technology Teams (campus IT) and collaborate to ensure support and escalations are handled in a timely and organized manner.
Skills
- Good people skills and communication skills are a must to communicate technical solutions to non-technical audience.
- Working knowledge of restaurant or retail technology and terminology including point of sale systems, kitchen management systems, and PCI Compliance critical for success in this role.
- Experience in working with Point of Sale systems especially in the hospitality industry.
- Highly developed sense of ownership, responsibility and commitment to quality
- Proven ability to manage multiple tasks and shifting deadlines
- Ability to remedy technical issues efficiently while maintaining a high level of user satisfaction.
Join our team as an IT Technician where your expertise will contribute significantly to our operational success!
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Pittsburgh, PA 15213: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $26
