What are the responsibilities and job description for the MANAGER OF SHOP & CUSTOMER SERVICE - OMAHA, NE position at Compass Group?
- Schedule: Monday - Friday (weekends based on business need)
- Requirement: Mechanical & Troubleshooting experience
- *Company Kitchen is a division of Canteen/Compass Group, USA
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
The Shop Manager leads the day-to-day operations at Company Kitchen diagnosing and resolving sophisticated mechanical issues, directing a team of technicians, ensuring efficient workflow, maintaining customer satisfaction, upholding safety standards while prioritizing accurate troubleshooting and timely repairs.
Key Responsibilities:
* Leads daily operations of the shop, including scheduling repairs, assigning technicians to jobs, and supervising repair progress
* Address customer concerns promptly and professionally, ensuring a positive repair experience
* Conduct regular quality checks on completed repairs to identify potential issues and address them proactively
* Carry out strict safety protocols within the shop, ensuring technicians adhere to proper safety procedures and use of protective equipment
Preferred Qualifications:
* 5 years as a shop manager; preferably with a focus on mechanical troubleshooting
* Computer proficiency in Microsoft Word, Excel, and ability to learn maintenance software for daily usage
* Expertise in mechanical troubleshooting, diagnostics, and repair across diverse machinery and systems
* Experience developing a team of technicians, providing effective coaching, and fostering a positive work environment
* Excellent verbal and written communication to interact efficiently with customers and technicians
* Strong analytical abilities to identify root causes of mechanical issues and develop efficient repair solutions
* Commitment to providing exceptional customer service and building strong customer relationships
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the followingbenefits to associates:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1375288
Canteen
