What are the responsibilities and job description for the TECHNOLOGY DELIVERY MANAGER- HYBRID position at Compass Group?
Who We Are
We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We ?rmly believe in the power of imagination, constantly asking ourselves, "What If?" We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).
A successful candidate is experienced and accountable for project management execution from project initiation through project close. Our project managers are responsible for overseeing technology deployments in the food service industry across North America. Our project managers enable our field operations teams to provide their guests with a best-in-class experience supported by technology. The ideal candidate will have a strong background in project management, a deep understanding of technology systems, and a proven track record of successfully deploying complex technology solutions.
- Ensure projects are delivered on-time, within scope and within budget.
- Follow a detailed project plan and maintain accurate up-to-date project documentation.
- Ensure project deliverables are provided timely.
- Promptly and effectively respond to emails, and requests for information.
- Host/facilitate meetings with stakeholders, clients, and third-party vendors throughout the project lifecycle.
- Establish and maintain relationships with key stakeholders, providing day-to-day reporting on project status and changes.
- Approve scope changes and process change orders to secure funding.
- Identify/report project risks or potential risks to management.
- Manage all project issues, changes, and risks through formally defined processes.
- Conduct thorough testing of the deployed technology to ensure it meets requirements and functions as intended.
- Facilitate UAT sessions with end-users to validate that the deployed technology solution aligns with their needs and expectations.
- Accurately track and record project financials, vendor invoices and client invoices.
- Reconcile project invoices and create a project cost summary to review with the client at project close.
- Transfer technology configuration and troubleshooting knowledge to the Digital Support Team at project close.
- Bachelor's degree required.
- PMP, Lean Sigma, SCRUM, Agile certifications encouraged.
- 5 years' experience managing enterprise projects.
- Technology project management experience preferred.
- Expertise in conflict resolution.
- Proven track record in influencing and managing competing priorities with a positive can-do attitude.
- Highly developed sense of ownership, responsibility, and commitment to quality.
- Effective organization, planning, and problem-solving skills.
- Strong written and verbal communication skills required.
- Proficient in Microsoft Office Suite - Word, PowerPoint, Excel, Outlook, Teams, and Project.
- Travel as needed (less than 25%)
Apply to Compass Group today!
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:1394606
Compass Digital
MARY DICKSON
