Customer Relations Specialist Float

Compensation: $17.89/hour

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

This is a Full-time, benefit eligible position. The hours vary between 8:00am - 5:00pm and this position will cover various locations in: Raymore, Butler, Lee's Summit, Belton and Harrisonville.

The Customer Relations Specialist responsibilities include:

• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up
• Travel to other clinic sites, as needed

High School/GED preferred

At least one year experience in customer service required.

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. Our network includes Royal Oaks Hospital and Adapt of Missouri, and as both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. We operate with the highest standards of ethics and professionalism, delivering innovative care that truly makes a difference. Our mission is simple but powerful: Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:

• [Link available when viewing the job]
  • Opportunities for career advancement
  • Professional development and licensure supervision
  • Mentorship programs
  • Tuition reimbursement & scholarships
  • Employee Assistance Program
  • Headspace Access for mental well-being
  • Generous paid time off and holidays
  • NHSC Loan Repayment eligibility

We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters, where you can grow, and where you’ll be supported every step of the way, we look forward to hearing from you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Salary : $18