What are the responsibilities and job description for the Customer Relations Specialist position at Compass Health Network?
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in / check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time benefit eligible position working Monday-Friday 8a-4 : 30pm.
Responsibilities Include :
- Core Responsibilities
- Greet patients as they arrive and stay consistent with the company’s customer service philosophy
- Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and / or sliding fee scale)
- Data Entry into EHR systems
- Complete financial paperwork, ensuring all required forms are completed in entirety
- Verify insurance / demographic information at each visit and update if necessary
- Collect co-pays, when applicable
- Answer phone in polite and courteous manner
- Direct phone calls and messages to appropriate office staff
- Monitor waiting area to ensure timeliness of appointments
- Check provider’s schedule daily for additions
- Receive daily reports from MIS for information needed on patients that have upcoming appointments
- Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
- Disperse daily mail
- Ensure lobby / waiting area is clean and picked up
- Travel to other clinic sites, as needed
Other Responsibilities
