What are the responsibilities and job description for the Customer Representative position at Compass Health Network?
Responsibilities will include, but are not limited to, using a headset, answering and transferring calls in central queue utilizing the CMT interactive client phone process, which includes properly maintaining your status and logging in to your phone, along with other busy work such as prepping documents for scanning, data entry, incoming and outgoing mail.
This is a full-time, benefit eligible position.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
• Greet callers with appropriate greeting
• Ask appropriate questions to Identify who caller needs to speak with or what caller needs accomplished
• Provide appropriate summary to the caller of what Customer Representative is doing
• Transfer call utilizing the appropriate process for situation i.e.
direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process
• Process and route calls from the Crisis Hotline appropriately
• Complete other duties as assigned as listed above in-between calls.
• Other duties as assigned
High School/GED required
WORK EXPERIENCE
Clerical experience required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”
Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
- [Link available when viewing the job]
- Advancement opportunities
- Professional development
- Licensure supervision
- Mentor opportunities
- Tuition reimbursement
- Scholarship program
- Employee Assistance Program
- Headspace Access
- Paid time off & Paid Holidays
- NHSC Loan Repayment Participant
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
