What are the responsibilities and job description for the Customer Representative position at Compass Health Network?
Compensation: $17.89/hr
The Customer Representative responsibilities will include, but are not limited to, using a headset, answering, and transferring calls in central queue utilizing the 8x8 interactive client phone process. This includes properly maintaining status along with other duties such as calling clients in response to email requests, processing mail, updating client demographics within EHR systems, etc.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
• Greet callers with appropriate greeting.
• Ask appropriate questions to identify the caller’s needs.
• Provide an appropriate summary to the caller of how the Customer Representative is resolving their needs.
• Transfer call utilizing the appropriate process for situation i.e. direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process.
• Process and route calls to the Crisis Team appropriately.
• Complete other duties as assigned as listed above in-between calls.
• Other duties as assigned
High School/GED required
Clerical experience required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
- [Link available when viewing the job]
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
• NHSC Loan Repayment eligibility
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Salary : $18
