Bilingual Front Office Assistant

Job Title:

Medical Assistant

Employee Name:

Department/Group:

Clinical Employee

Job Category:

Clinical

HR Contact:

Noralys Mallo

Level/Salary Range:

Based on experience

Location:

Florida

Reports to:

Clinical Director

The Certified Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The CMA functions under the direct supervision and authority of the medical provider (MD/NP) when performing clinical tasks during patient care. The CMA reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The CMA must demonstrate competency in all skills related to the performance of patient care.

The CMA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The CMA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.

ESSENTIAL JOB FUNCTIONS:

Clinical: Participates in the care of the patient, under the direct supervision of the medical provider (Physician/Nurse Practitioner) and in collaboration with the healthcare team.

• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list).
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
• Performs quality control for waived testing. Acts as a “trainer” for waived testing, and coordinates activities related to proficiency.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
• Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies.
• Identifies patient’s need for additional information, and refers to appropriate healthcare resources.

Unit Operations: In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.

• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient’s physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.
• Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required. Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.

Responsibilities in Medical Assistant Role:

• Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
• Acts as a resource and preceptor for Medical Assistants
• Participates in staff meetings by providing constructive input and facilitating problem solving.
• Identifies opportunities for performance improvement and provides input for the development of solutions.
• Identifies and uses a variety of resources to validate patient care decisions.

Skills:

• Highly motivated.
• Time management.
• Ability to multitask and complete assigned projects and tasks.
• Ability work unsupervised.
• Commitment to working as a member of a team.
• Willingness to work flexible hours.
• Ability to effectively interact with all levels of an organization.
• Knowledge and understanding of HIPAA regulations and requirements.
• Familiarity with referral sources and key contacts within the community.

The above statements are intended to describe the general nature and level of work being performed. The duties are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

I have read the above job description and agree to perform the responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel as classified.

Employee Signature:

Date:

Approved By:

Date:

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20