Quality Improvement Coordinator

Quality Improvement Coordinator- Full-Time

Everett, WA

Compass Health is currently looking for a Quality Improvement Coordinator for our Quality team in Everett!

What you will be performing

The Quality Improvement Coordinator is responsible for coordination and support of Quality Department functions in support of clinical and administrative initiatives to ensure that Compass Health care standards, including those mandated in state regulations, program contracts, or agency policy are consistently met. Reviews quality assurance standards and assists in maintaining existing policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned

• Policy and Procedure workflows, including tracking of policies, references, and updates; and formatting, indexing, and facilitate signing of all revised policies. Maintain policy archive, and agency-facing policy library on the Quality Department SharePoint HUB.
• Serve as primary point of contact for site credentialling. Complete site credentialling information as requested, and proactively provide change, addition, and termination notifications to the relevant payers.
• Coordinate all site Department of Health licensures, including tracking license expiration dates, completing and sending renewal requests, requests for new licenses or modifications, and termination notifications.
• Coordinate client satisfaction surveys, including distribution, communication, and summarizing and reporting of results.
• Participate as a member of the Business Intelligence Group, including building BI reports as assigned by the group.
• Collect and analyze data in support of Quality Department KPIs, quality improvement projects, and other Department priorities.
• Support Implementation Team meetings, including scheduling, technical assistance with meetings, posting related materials, and setting up training materials in the Learning Management System.
• Maintain organization of Quality virtual resources, including SharePoint HUB page; Private Drive folders; and Teams pages.
• Support of internal quality auditing and monitoring activities, including assistance developing tools, pulling audit lists, developing reports, entering and summarizing data, and distributing results. This includes but is not limited to routine quality assurance, seclusion and restraint data, critical incident tracking, and medication error tracking.
• Provide administrative support to Quality Department activities and priorities, including but not limited to:
  • Assistance building and formatting online surveys
  • Assistance with creation of training materials, including basic video editing
  • Requisitioning supplies or equipment
  • Supporting meetings (scheduling, notes, facilitation)
  • Gather information from other departments, follow up on requests, and manage the Quality inbox and incoming phone calls.

What you will be carrying along

• Associate’s degree or equivalent required, BA Degree preferred.
• 2 years of experience working in health care administration or support.
• Intermediate level skills with Microsoft Office Suite products, including Word, Excel, Outlook, Teams, PowerPoint, and Visio. Basic level skills with video editing using Microsoft Stream.
• Experience or education with the analysis of healthcare data.
• Experience with SharePoint strongly preferred.

What you will be sharing

• Maintains a professional and consistent presentation with all internal and external interactions, whether written or verbal.
• Eagerness to be a proactive and problem-solving member of the Quality Team.
• Foster positive and respectful relationships with other Compass Health departments.
• Ability to anticipate needs, offer solutions, and suggest efficiencies in workflow.
• Ability to independently manage processes and request assistance when higher level decision making or analysis is required.
• Ability to track multiple projects/deadlines and develop/maintain consistent tracking methods. This includes situations where multiple team members may need assistance or have delegated tasks to this position.
• Seek out opportunities to build skills and knowledge pertinent to the Quality department.
• Demonstrated high level of fluency in key software to include the Microsoft Office Suite.
• Ability to organize data into a digestible format or presentation and provide basic analysis.
• Participates in regularly scheduled supervision and team meetings.
• Remains compliant with required trainings and certifications.
• Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
• Understands and practices safekeeping of client protected health information per Compass Health’s policies and procedures.
• Demonstrates respect for diversity, equity, inclusion, and belonging.
• Demonstrates commitment to Compass Health’s Mission, vision, and values.
• Ability to pass pre-employment criminal background check.

What we will be offering

As the region’s largest non-profit community behavioral healthcare organization, we have been serving our clients and our communities for over 110 years. Our commitment to care doesn’t stop with our clients though, as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement as well as a focus on employee satisfaction and work/life balance.

(benefits pro-rated for part time employees)

• Medical, dental, and vision insurance at NO COST to Full-time employees
• 16 days of paid vacation the first year
• 12 sick days with great wellness day
• 13 paid holidays – 11 regular and 2 that you choose
• Professional funds and paid education leave
• Up to 2% match for the 403B Retirement plan after the first year
• And much, much more!!

ABOUT US
Compass Health is the region’s largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families and adults in a variety of outpatient, residential and inpatient settings. We have been serving our clients and our communities for over 110 years, though our commitment to care doesn’t stop with our clients as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement. We maintain a focus on employee satisfaction and work/life balance, which includes competitive compensation and benefits programs. Please visit our website for more information: www.compasshealth.org.

Compass Health promotes equal treatment and equal employment opportunity to all applicants and employees regardless of race, creed, color, national origin, sex, religion, age, marital status, sexual minority status, sexual orientation, veteran status, or disability unless based on a bona fide occupational qualification

POSITION SUMMARY

Job Title: Quality Improvement Coordinator

Program: 109-52550

Location: Everett

Hours: Full-time (40 hours/week)

Wage: $23.50-$34.23/hr DOE

Salary : $24 - $34