Loan Repayment Services Support

Job Description:
Compass Medical Provider, LLC is seeking a contractor to provide Loan Repayment Services Support. This role involves verifying eligibility, processing loan repayment incentives, and ensuring compliance with all applicable regulations and policies. The contractor will use the Guard Incentive Management System (GIMS) and National Student Loan Database System (NSLDS) to track, process, and resolve loan repayment actions for service members. The contractor will also provide training, handle communications, and resolve issues related to loan repayment processing.

Key Responsibilities:

• Loan Eligibility Confirmation: Review the status of federal student loans using NSLDS printouts to confirm eligibility for loan repayment incentives. Ensure accuracy in confirming loan statuses within 5 business days of receiving required information.
• Suspension Identification & Documentation: Identify and document reasons for loan repayment suspensions. Ensure all suspensions are recorded in GIMS with supporting documentation within 5 business days of notification.
• Documentation Upload: Retrieve and upload missing or amended documentation required to resolve loan repayment suspensions within 3 business days. Maintain a 98% success rate in resolving documentation gaps.
• GIMS Checklist Completion: Review, update, and complete the GIMS checklist for every loan repayment action within 2 business days. Ensure 100% accuracy and compliance with GIMS standards.
• Quarterly Training for FTS Staff: Develop and deliver quarterly training sessions for Full-Time Support (FTS) staff at subordinate units on best practices for unit-level incentive processing, including troubleshooting techniques. Submit attendance records and session feedback within 5 business days of each session.
• Policy Updates and Reviews: Stay up-to-date with U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs. Conduct quarterly policy reviews and provide summaries of key changes to the COR within 10 business days of completion.
• Data Verification: Review and confirm the accuracy of data entered by FTS staff in GIMS, ensuring all required documentation is complete. Complete verifications within 5 business days of data entry with a 98% accuracy rate.
• Remarks Recording: Enter detailed remarks in GIMS for each loan repayment action, summarizing research and actions taken within 1 business day. Ensure 100% compliance with remarks recording requirements.
• Progress Tracking and Status Updates: Track loan repayment actions and provide status updates to service members and FTS staff within 3 business days of inquiries. Maintain 98% timeliness and accuracy in providing updates.
• iPERMS Verification: Access iPERMS to locate, verify, and download required documents for loan repayment processing. Complete iPERMS tasks within 3 business days, ensuring 100% compliance with iPERMS protocols.
• Personnel Record Verification: Confirm the accuracy and relevance of key personnel records, including DD Form 4, DA Form 4836, contract addenda, and DD Form 214. Complete verifications within 5 business days with a 98% accuracy rate.
• Document Upload in GIMS: Upload verified documents from iPERMS to GIMS to support loan repayment processing within 2 business days. Ensure 100% compliance with upload requirements.
• Documentation Requests: Coordinate with subordinate unit FTS staff to obtain missing or corrected documentation necessary for loan repayment actions. Ensure all documentation requests are fulfilled within 5 business days with a 98% success rate.
• Time-Sensitive Communications: Respond to time-sensitive calls and emails related to loan repayment services within 1 business day. Ensure 98% of communications are addressed promptly.
• Tracking System and Progress Reports: Maintain a tracking system for loan repayment actions and submit weekly progress reports to the COR every Friday. Achieve 98% accuracy in tracking and reporting.
• GIS Operations: Operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for loan repayment actions. Maintain accurate database files and prepare reports. Ensure 100% accuracy in GIS operations.
• Conflict Resolution: Resolve conflicts related to loan repayment services in coordination with the site supervisor, COR, or KO. Ensure 100% resolution rate for all reported conflicts.
• Quarterly Feedback & Recommendations: Provide quarterly feedback to the COR on potential improvements to loan repayment processes, including actionable recommendations and analysis of recurring issues.

Qualifications:

• Experience with administrative, incentive, or loan repayment processing is preferred.
• Familiarity with the Guard Incentive Management System (GIMS) and the National Student Loan Database System (NSLDS) is a plus.
• Strong attention to detail, excellent organizational skills, and the ability to meet strict deadlines.
• Excellent communication and customer service skills.
• Knowledge of military loan repayment programs, federal and state regulations, and ARNG policies is preferred.
• Ability to handle sensitive data in compliance with privacy standards.
• Experience with Geographic Information Systems (GIS) is a plus.

Requirements:

• Completion of the Incentive Manager course (distance learning phase) and the Comptrollers and Fiscal Law course (online) upon commencement of services.
• Ensure 98% accuracy in verifying loan statuses, processing loan repayments, and resolving discrepancies.
• Ability to track loan repayment actions, manage documentation, and work with personnel records.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Work Location: In person