What are the responsibilities and job description for the User Support Analyst position at Compass Pointe Consulting?
Job Description
Job Description
This is a remote position.
Compass Pointe Consulting LLC, is a Maryland based, Woman Owned Small Business specializing in IT and Finance & Accounting Solutions and Services is looking for a User Support Analyst position to work 100% REMOTE. ONLY CONSIDERING CANDIDATES LOCAL TO MARYLAND, DC AND VIRGINIA.
MUST BE ABLE TO PASS A BACKGROUND INVESTIGATION / PUBLIC TRUST CLEARANCE.
THE SHIFT FOR JOB IS 9AM - 6PM DURING THE 4 -6 WEEKS OF TRAINING AND THEN 11AM OR - 8 PM
SCOPE OF WORK :
Candidate will receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Lifecycle. Candidate must be comfortable interfacing with highly educated specialists as well as applicants who are new to the grants process; must have ability and desire to learn quickly and apply knowledge effectively; and support the team mission to provide outstanding customer service.
RESPONSIBILITIES
- Engage with a high volume of customers daily, respond to their software service
requests via telephonic and web-based communications.
environment.
application knowledge when communicating with end-users.
communicate changes to support the team mission.
tools, and personal knowledge and skills.
problem- solving activities to support teamwork.
SKILL REQUIRED :
preferred
plus.
troubleshoot and resolve or escalate problems.
decisions.
information and resolution.
Agency is a plus.
TRUST CLEARANCE
We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.”
