What are the responsibilities and job description for the Medical Front Office Coordinator position at Compass Primary Care?
We are seeking a Medical Front Office Coordinator to join our team at a busy Internal Medicine Practice. The ideal candidate will be organized, detail-oriented, able to multitask in a fast-paced environment, and familiar with EMR systems.
Job Description:
Medical Front Office Coordinator
General Summary:
A non-exempt medical office position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, receiving inbound calls, placing outbound calls to patients, and handling. Handle all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones).
Essential Job Responsibilities:
1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of the practice.
2. Adheres to the HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
3. Greets patients immediately upon their arrival and provides excellent customer service.
4. Check patients in, verifying demographics, medical insurance and benefits.
5. Directs patients to proper exam/treatment room and/or updating patients on wait times.
6. Utilizes electronic health record for tasks assigned.
7. Evaluates daily schedules to accommodate patient flow and minimize missed
appointments.
8. Handles patient calls, check voicemails, and effectively manages schedule.
9. Completes referrals and authorizations as needed.
10. Checks patients out and makes appointments as indicated.
11. Collects co-pays and patient payments from balances. Analyze patient accounts for resolution.
12. Performs other tasks as assigned (i.e. referrals, medical records, FMLA, Home Health Orders, etc.,.).
Skills to be maintained:
1. Excellent verbal and written communication.
2. Excellent multi-tasking and time management skills.
3. A high level of organizational skills.
4. Ability to exercise a high degree of initiative, judgment, discretion, and decision-making
to achieve organizational objectives.
5. Ability to establish and maintain effective working relationships with patients, medical and administrative staff.
6. Ability to work well independently and be detailed-oriented, but also interact well with a team.
7. Ability to understand and carry out written and oral instructions.
8. Proficiency in relevant computer hardware and software, as well as EMR systems, and other standard medical office equipment.
Mental/Physical Requirements: Involves sitting for long periods of time and working in a fast-paced office environment.
Experience:
- EPIC, eClinicalworks (highly recommended)
- High school diploma or equivalent required
- 3 years of experience working in a medical or dental office preferred
- Knowledge of medical terminology, procedures, and strong knowledge of insurance preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
- Excellent communication skills, both written and verbal
Benefits:
- Pay based on experience
- Health insurance
- Dental benefits
- Paid time off
If you are a motivated individual with a passion for patient care, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- On call
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
- Medical office: 1 year (Required)
Work Location: In person
Salary : $17 - $18