What are the responsibilities and job description for the Intake / Admissions Coordinator position at Compass Regional Hospice?
Compass is a non‐profit organization providing Hospice Care, Palliative Care, and Grief Support Services in Queen Anne’s, Kent, and Caroline Counties.
We would like to invite you to consider joining our team. While we feel that working in this industry is a calling and we know that it is not something that everyone will consider, we invite you, if you feel led, to review the opening below.
When you accept a position with Compass you are fulfilling a role that is much larger than any one person. Our positions are designed to support one another to allow us to focus on what matters the most – providing excellent care to our patients and their family during a most sacred time.
Intake/Admissions Coordinator
The Hospice Intake/Admissions Coordinator is responsible for managing the intake and admission process for patients electing hospice services. This role involves coordinating with patients, families, and healthcare providers to ensure a smooth and compassionate transition into hospice care. The coordinator will manage non-clinical incoming calls, support referral coordination, and maintain accurate records.
In this role, your responsibilities will include:
- Obtain patient history relevant to patient admission to include insurance verification.
- Coordinate with the Admissions Nurse or Clinical Manager to ensure delivery of hospice services.
- Provide emotional support to patients and their families.
- Ensure services are provided in accordance with federal, state, and agency regulations.
- Facilitate communication between patients, their families, and the healthcare team.
- Prepare admission packets.
- Contact Durable Medical Equipment (DME) companies for delivery of equipment.
- Coordinate admissions in a timely manner according to Compass policy and protocol.
- Refer patients to other programs offered by Compass when appropriate.
- Maintains required HIPAA confidentiality of employees, patient/client, and agency information.
Requirements:
- Proficient in completing tasks efficiently and accurately.
- Excellent oral and written communication skills.
- Professional demeanor, able to maintain composure during challenging situations.
- Accountable and able to take ownership of tasks and responsibilities.
- Experience with Electronic Health Records (EHR) systems.
- An ability to cope with the stress of continual loss.
- Must be able to hear instructions in person and by phone.
Support & Training:
- Assist with the job orientation for new employees.
- Assist with staffing needs when required.
Qualifications:
- Minimum of 2 years of experience in a healthcare setting, preferably in hospice care.
- Knowledge of medical ethics and end-of-life care.
- Ability to collaborate effectively with an interdisciplinary team.
- 2 years of experience in computer software operations including MS Office (Word, Excel) and other software packages.
FLSA Status: This position is classified as non-exempt under the Fair Labor Standards Act.
As an Equal Opportunity Employer (EOE), Compass Regional Hospice (Compass) employs, retains, promotes, terminates, and treats all employees and job applicants on the basis of merit, qualifications and competence without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic.
