Administrative Coordinator

POSITION SUMMARY:

Provides essential job responsibilities to internal departments, external partners, and general office management. Administrative position will play a crucial role in coordinating varied tasks throughout the organization. Reporting and ensuring comprehensive updates relating to essential duties and personalized experience for internal stakeholders. Understand and cohesively work with internal departments to complete requests and maintain vital documentation to complete tasks in a timely manner. This position requires strong communication skills, documentation, empathy, patience, and a deep understanding of all working systems of Compass Revenue Solutions.

Essential Duties:

• Managing access credentials for various platforms company wide
• Availity – A healthcare portal for insurance claims and patient eligibility verification.
• OneDrive – A cloud storage service for file sharing and collaboration.
• Intermedia – A business communication and email hosting platform.
• Other essential platforms are used for company operations.
• Ensuring employees have access to the electronic medical records (EMR) system for patient data management and department workflow.
• Managing new hires and exits efficiently.
• Setting up or removing IT access for employees.
• Creating and assigning work emails and distribution lists. Ensuring email accounts are active and properly configured.
• Assigning necessary hardware (laptops, phones, etc.).
• Ensuring employees sign an acknowledgment of company-owned devices.
• Setting up phone extensions and fax access for employees.
• Ensuring email accounts are active and properly configured.
• Setting up Microsoft Teams access for collaboration.
• Purchasing office supplies and ensuring adequate inventory.
• Schedule Meetings (As Needed) – Organizing and managing meetings as requested.
• Collecting and distributing incoming mail regularly.
• Other administrative tasks.
• Managing office key distribution and access.
• Communicating with external vendors (Comcast, cleaning services, IT, landlord, etc.).
• Managing calls and ensuring they reach the correct department or person.
• Ensuring all activities align with HIPAA privacy and security requirements.

Minimum Qualifications:

• Highschool Diploma, or a related equal.
• Proven experience in customer relations or similar situations.
• Strong knowledge and HIPPA.

Key Competencies:

• Must have excellent verbal and non-verbal communication, interpersonal, and active listening skills.
• Must have ability to multitask and manage time effectively without consistent oversight.
• Ability to work collaboratively in a multidisciplinary team environment.
• Empathetic and nonjudgmental approach when working with clients and staff from diverse backgrounds.
• Proficient in maintaining accurate and organized client records navigating all systems used Electronic
• Medical Records (EMR), Customer Relationship Manger (CRM) Billing Software (Collab MD) systems.

Work Environment:

This position is an in-person/office work environment scheduled hours are from 9am-5pm. There will be daily face-to-face interaction with staff as well as calls and emails to internal/external stakeholders. The workday will vary, but it will often include sitting at a desk, working on a computer, incoming/outbound calls with facility stakeholders and completing proper documentation internally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.