What are the responsibilities and job description for the Live-in Innkeeper position at Compass Rose Inn?
Live-In Innkeeper
The Compass Rose Inn is currently seeking an Innkeeper to reside at our beautiful Bed and Breakfast located in Newburyport, MA.
This job requires a special skill set and ability to make people feel at home. The Compass Rose Inn, one of Newburyport’s hidden treasures, is a newly constructed federal style mansion, incorporating a stately ambiance and sophistication of a by-gone era. Our 6-room inn hosts getaways, small events, and explorers of the North Shore. We are looking for the perfect person to serve as main caretaker and host of our extraordinary Bed and Breakfast.
An on-site Innkeeper’s apartment including all utilities and off street parking is included as part of the compensation package. This is a hands-on position, guest-facing, supporting all aspects of the stay for our guests. The Innkeeper needs to be ready to support the front desk, housekeeping, make and serve breakfast, and host events based on the business needs.
If you are interested in welcoming people into this beautiful tranquil setting, please send us an email to apply!
Responsibilities:
- Serve as main caretaker and host of The Compass Rose Inn. Maintain a friendly and accommodating attitude for guests. You will assist with all operational aspects of the inn including guest arrival and departure, shopping and preparing / serving breakfast every morning, light housekeeping duties, assist in ordering and receiving appropriate supplies (lodging, food/kitchen, office), inventory monitoring/ordering.
- Perform regular Front Desk duties; welcome, register, check in, and check out guests staying at the Inn, provide keys and room numbers, and record credit card information. Checking guests in and out of our system, process all check out payments and send appropriate receipts, occasionally creating new reservations and activating gift cards.
- Working knowledge of all rates, packages, and booking restrictions.
- Answering guest questions about their needs, room rates, amenities, available rooms, and special requests. Have a thorough knowledge of local amenities, shopping, dining, entertainment, and travel directions.
- Answer general questions from guests, professionally handle escalated guest complaints, problem-solving, and follow up with all guest complaints, and maintenance issues.
- Help with minor maintenance issues, such as but not limited to: unclogging toilets, taking garbage out, etc.
- Oversee/help perform housekeeping operations including sorting linens, scheduling, ordering and keeping track of cleaning supply/toiletries inventory. Perform daily housekeeping duties including: helping with guest room cleaning - Make beds, strip sheets, stock rooms with toiletries, wash towels, vacuum, and perform other cleaning duties as needed: public space cleaning/decorating for holidays, and perform room inspections prior to guest arrival.
- Ensure cleanliness of property including kitchen, guest rooms, public spaces, and the live in apartment.
- Must work Holidays. Time off must be coordinated and approved.
Compensation Package:
- Salary - 20,000/Yr
- 2 weeks paid vacation (Coordinated in advance, must be during off season (Nov 1st - May 1st)
- Spacious One bedroom Apartment with (shared) Chefs kitchen, central air conditioning and 2 car tandem off street parking.
- All utilities paid
About The Compass Rose Inn: https://compassrosenewburyport.com
Our 6-room Newburyport bed and breakfast is located just steps away from hundreds of Newburyport shops and dining establishments, giving you the ability to relish in the local culture by exploring the waterfront, the gorgeous shoreline, historic museums, galleries, performing arts centers and recreational centers, without the use of a car. The Inn maintains its history as a federal style Inn while providing all of the modern day luxuries such as air conditioning, private baths, and WiFi.
Job Type: Full-time
Pay: From $20,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- On call
Supplemental pay types:
- Signing bonus
Experience:
- Hospitality: 1 year (Preferred)
Work Location: One location