What are the responsibilities and job description for the Veterinary Client Service Representative (CSR) position at Compassionate Care Veterinary Hospital of...?
Are you a compassionate, organized, and friendly individual who thrives in a fast-paced environment? Compassionate Care Veterinary Hospital of Charlotte is looking for a Veterinary Client Service Representative (CSR) to join our dedicated team! As the first point of contact for our clients, the CSR plays a key role in creating a positive experience for both pets and their people.
Key Responsibilities:
- Greet clients and potential clients warmly in person and over the phone
- Answer and direct incoming phone calls with professionalism and efficiency
- Schedule and create appointments accurately and efficiently
- Answer client questions and provide helpful, compassionate support
- Input and update client and patient information in medical records with a high degree of accuracy
- Prepare and send prescription and supply orders for client pickup
- Draft and send communications on behalf of the doctor to ensure clear follow-up
- Assist in managing the daily flow of the clinic to keep operations running smoothly
Required Skills & Qualifications:
- Exceptional multi-tasking abilities in a fast-paced setting
- Strong communication skills, both verbal and written
- Demonstrated compassion and empathy for pets and their owners
- Excellent attention to detail and accuracy in data entry
- Ability to stay calm and organized under pressure
- Comfortable using computers and veterinary software systems (Cornerstone experience is a plus!)
Preferred Qualifications:
- At least 1 year of veterinary experience
- Familiarity with veterinary terminology and procedures
Why Join Us?
At Compassionate Care Veterinary Hospital of Charlotte, we’re more than a veterinary clinic—we’re a supportive, team-oriented environment where every member plays a vital role in the health and happiness of our patients. If you love animals, enjoy helping people, and have a heart for service, we’d love to meet you!
Apply today and become part of a team that truly makes a difference every day.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Experience:
- Veterinary: 1 year (Required)
Ability to Commute:
- Charlotte, NC 28270 (Required)
Work Location: In person
Salary : $15 - $16