What are the responsibilities and job description for the Onsite Client Support Technician position at CompassMSP?
Onsite Client Support Technician
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small and mid-sized businesses. We are driven by our mission and core values to be a great place to work and a great company to work with.
Currently, our organization covers 5 regions with offices from Hartford to Chicago to Miami. We offer a broad portfolio of secure IT services including managed IT, cybersecurity, technical compliance (CMMC, NIST, HIPAA, etc.), cloud solutions, and professional services. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
An on-site support technician will provide exceptional customer service to key CompassMSP clients. A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users in person. They must also be motivated by owning the primary support experience of the client while also utilizing the properly defined escalation support when needed. This role will be primarily based at a client's site, in their Norwalk CT location, but will also spend time at the CompassMSP office.
Qualifications Include:
You are a positive, self-motivated person who has a passion for technology, teamwork and client success. You thrive in a dynamic, inclusive, high-energy, metrics driven environment, and you embrace coaching, mentorship and collaboration. You enjoy making work fun and rewarding for all!
Key Responsibilities:
Expand your horizons with us! CompassMSP is proud to be an Equal Opportunity Employer and we welcome everyone with the skills and drive to succeed.
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small and mid-sized businesses. We are driven by our mission and core values to be a great place to work and a great company to work with.
Currently, our organization covers 5 regions with offices from Hartford to Chicago to Miami. We offer a broad portfolio of secure IT services including managed IT, cybersecurity, technical compliance (CMMC, NIST, HIPAA, etc.), cloud solutions, and professional services. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
An on-site support technician will provide exceptional customer service to key CompassMSP clients. A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users in person. They must also be motivated by owning the primary support experience of the client while also utilizing the properly defined escalation support when needed. This role will be primarily based at a client's site, in their Norwalk CT location, but will also spend time at the CompassMSP office.
Qualifications Include:
- 1 year recent, relevant experience in a helpdesk role providing PC support
- Preferred certifications: A , Network , Windows Desktop
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Strong critical and analytical problem-solving skills
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
You are a positive, self-motivated person who has a passion for technology, teamwork and client success. You thrive in a dynamic, inclusive, high-energy, metrics driven environment, and you embrace coaching, mentorship and collaboration. You enjoy making work fun and rewarding for all!
Key Responsibilities:
- Troubleshoot the following:
- Hardware problems on desktop computers
- Routine desktop/laptop and basic network problems
- Routine smartphone and tablet problems
- Windows Desktops/Laptops (Windows 10 and Windows 7), and Servers (2008, 2012/2016 R2 Standard)
- Install and configure desktop operation systems
- Provide basic support for Mac laptops and desktops
- Administer basic network devices and hardware print servers
- Learn about and work on new software products
- Work collaboratively with CompassMSP’s existing support team
- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!
Expand your horizons with us! CompassMSP is proud to be an Equal Opportunity Employer and we welcome everyone with the skills and drive to succeed.
