What are the responsibilities and job description for the Technical Alignment Manager position at CompassMSP?
Onsite System Administrator/Technical Alignment Manager
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Technical Alignment Manager will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures-including workstations, servers, printers, networks, and vendor specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused, and have a proactive mindset. This position is a hybrid position that requires regular travel to client sites.
A successful Technical Alignment Manager will have:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Technical Alignment Manager will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures-including workstations, servers, printers, networks, and vendor specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused, and have a proactive mindset. This position is a hybrid position that requires regular travel to client sites.
A successful Technical Alignment Manager will have:
- 2 years of recent, relevant hands-on experience in a similar role
- Certifications in CompTIA A ; Network , Office 365 or Comparable Work Experience
- Ability to work collaboratively
- Ability to effectively communicate both written & verbally internally to teammates and externally to clients and vendors
- Passion for finding root causes to problems and documentation
- Desire for continuous learning and professional development
- Desire to work in a fast-paced and growing organization
- Valid driver's license and reliable personal vehicle
Who you are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You are focused on client outcomes and strive to add tangible value to the clients you support. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. Requirements for the position are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You are focused on client outcomes and strive to add tangible value to the clients you support. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. Requirements for the position are:
- A solid understanding of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy.
- A solid understanding of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs.
- A basic understanding of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive.
- Ability to analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues.
- Collaboration with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure-concepts, options, and solutions (IT roadmap).
- Creating and maintaining technical documentation to include both system reviews, recommendations, and best practices.
- Review and complete all proactive tickets according to SLA.
- Communicating with clients for all scheduled proactive visits-goals, results, incident progress, and impending changes and/or agreed outages.
- Participating in onboarding new clients, including performing network assessments and creating technical documentation.
- Ability to lift and move computer and network equipment.
- Participating in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.
What we offer:
- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!
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