What are the responsibilities and job description for the Patient Advocate position at CompDrug?
Patient Advocate
The patient advocate is focused on supporting the needs of our patients in a trauma-informed patient-centered manner. The patient advocate will support patients by managing communication to and from patients to ensure healthcare is received while supporting and protecting patient rights.
Work Arrangements
Hours: Monday, Wednesday, Friday 5:45am-1:30pm; Tuesday and Thursday 5:45am-2:30pm
Onsite during core service hours
Reports to: Chief Operating Officer
Job Description
Work Arrangements
Hours: Monday, Wednesday, Friday 5:45am-1:30pm; Tuesday and Thursday 5:45am-2:30pm
Onsite during core service hours
Reports to: Chief Operating Officer
Job Description
Essential Functions
- Receives, triages, and manages all incoming patient feedback that comes into the organization. This feedback may be received via internet, phone call, onsite feedback group, staff to staff, or any other means and may include positive feedback, informational, complaints, grievances.
- Responsible for reviewing feedback and notifying/involving any relevant staff for follow-up.
- Responsible for following up with the patient in a timely manner.
- Serves as the Patient Rights Officer.
- CompDrug’s liaison with the Franklin County ADAMH Board and other regulatory bodies for patient rights matters.
- Receives and reviews patient complaints regarding quality of care, treatment, communication, or staff conduct, conducting thorough investigations, and documenting findings.
- Maintains detailed records of patient complaints, investigations, and resolutions, submitting reports to relevant authorities as required.
- Facilitating communication between patients and healthcare providers to resolve conflicts and reach mutually agreeable solutions.
- Educating patients about their rights and responsibilities as defined by SAMSHA, OhioMHAS, ADAMH, including access to medical records, informed consent, treatment options, and grievance procedures.
- Member of internal Operations Team, a working cross functional team that collaborates to support patient care and organizational effectiveness.
- Attends internal Case Review meeting to represent patient interests.
- Represents patients' interests when necessary and refers to internal staff for support in navigating their care.
- Supports organizational compliance and understanding of Patient Rights Procedures:
- Monitoring compliance with patient rights policies and procedures, identifying areas for improvement, and recommending updates as needed.
- Providing education and training to healthcare staff on patient rights, ethical practices, and effective communication techniques.
- Responsible for organizational communication to patients in all mediums (i.e. patient newsletter, tv monitor, print, text). Coordinates with print vendors patient communication needs.
Requirements
- Bachelor’s degree or equivalent experience
- Customer Service experience
- De-escalation experience
- Previous experience in a patient rights or patient advocacy role.
- Excellent communication, collaboration and organizational skills, including the ability to communicate and work effectively with all levels of the organization and patients.
- Excellent computer skills, including Microsoft Office.
- Must be able to demonstrate critical thinking and planning skills.
- The ability to establish and maintain a person-centered and forward-thinking environment.
For more than 40 years, CompDrug has offered comprehensive services in prevention, intervention and treatment to those seeking help for their addictions and mental health issues. It is now the largest opioid treatment program in Ohio, offering medication-assisted treatment using FDA-approved medications. CompDrug’s employees provide drug testing, outpatient counseling for men and women and numerous prevention programs for youths and adults. Programs include: Anger Management services, and others. Prevention Services include: Youth to Youth International, Pregnant Moms, Senior Sense, and HIV Early Intervention. Those services combined reach thousands of people every day and are instrumental in saving lives, preventing problems, and proving that treatment works. CompDrug has met the standard for high quality treatment and prevention services, winning several awards and gaining National Accreditation for its Opioid Treatment Program through CARF (Commission for Accreditation for Rehabilitation Facilities), beginning in 2002. Today, all of CompDrug's programs have achieved the highest level of accreditation awarded by CARF.
CompDrug provides its employees with a collaborative, flexible and supportive environment where ideas and contributions are recognized and valued. Employees are encouraged to develop and grow their skills through training, on the job learning experiences and problem solving. CompDrug provides a comprehensive benefit package, including medical, dental and vision coverage, student loan repayment, life insurance, maternity & paternity leave, disability, 403b and paid time off.
Interested individuals may apply online by visiting http://www.compdrug.com/about-us/ and clicking on careers.
EEO-M/F/Disabled/Vets. We are a drug free workplace.
