What are the responsibilities and job description for the Supervisor of Medical Assistants position at CompDrug?
Supervisor of Medical Assistants
This position is a working supervisor of CompDrug’s Medical Assistants. This role will provide trauma informed and respectful care to our patients from the admissions process throughout routine follow up appointments. These services will include processing ordered labs, administering diagnostic tests including ECGs and alcomonitors, rooming patients and ensuring the accurate documentation of services provided. The supervisor will also be responsible for maintaining a logbook to ensure that proper servicing of equipment has been performed.
This position is a working supervisor of CompDrug’s Medical Assistants. This role will provide trauma informed and respectful care to our patients from the admissions process throughout routine follow up appointments. These services will include processing ordered labs, administering diagnostic tests including ECGs and alcomonitors, rooming patients and ensuring the accurate documentation of services provided. The supervisor will also be responsible for maintaining a logbook to ensure that proper servicing of equipment has been performed.
- Essential Staff
- Reports to: Director of Nursing
- Full Time
- 100% Core work hours
- Monday through Friday 5:45 am – 2 pm
- Saturday 5:45 am – 9:30 am (1-2 per month)
- Directly Supervises Medical Assistants
- Provides direction and on-going feedback, including performance reviews
- Fosters professional growth and development including onboarding new staff
- Supports team members in problem solving and conflict resolution
- Actively participates in the recruitment process for the team
- Trains department staff on all procedures
- Maintains staff schedule for the department
- Create and maintain schedules, approve PTO and designate coverage
- Ensure all policies and procedures are followed, conducting investigations and performance management when needed
- Maintain Department Supplies and Maintenance of Equipment
- Order and maintain consumable toxicology supplies
- Ensure scheduled maintenance is performed on breathalyzer machines, ECG machines, vital machine per manufacturer specifications.
- Maintain log of equipment service Monitor the cleanliness and organization of the toxicology area
- Regularly engaged in direct medical assistant duties
- Performs Diagnostic monitored specimen collection
- Follow chain of custody procedures
- Pack and ship specimen collection to an outside laboratory
- Enter ordered toxicology tests in the electronic health record
- Report suspected falsification of a specimen report variances of concern for falsification of a collected specimen
- Document as appropriate in the electronic health record
- Process ordered lab work, completing blood draws
- Administer ECGs
- Facilitate breathalyzer collection
- Check in patients, escorts patients to exam room, obtain vitals, status/history update and relevant screening questions
- Dispense and log Narcan
- Perform other duties as assigned
- Participate in the annual BCI and FBI background check processes
- Maintain required professional licensure/credentials, as related to essential duties
- Medical Department Support
- Updates and maintains patient records in the electronic health record
- Completes prior authorizations in collaboration with providers
- Answers phone calls and provides other administrative support to the medical staff
- Maintains safe, secure, and healthy work environment
- Maintains patient confidentiality and adheres to established privacy practices in compliance with HIPAA and 42 CFR Part 2
- Maintains job knowledge by participating in required continuing educational opportunities
- Maintains certification and continuing education
- Regular and timely attendance
- Other duties as assigned
- Communication/Coordination with Laboratory services
- CompDrug contact to internal lab and external partner lab
- Coordinates lab services
- Communicates with director of laboratory services or designee from time to time
- Ensures validity of collection process
- Ensures validity of reporting
- Works to maintain quality control
- Qualifications
- Certified Medical Assistant, or ability to obtain certification within one year
- Preference for 2 years’ experience in medical or lab setting
- Previous work in phlebotomy and comfort level with performing phlebotomy procedures.
- Strong preference for at least 2 years’ experience supervising team members, with experience in performance feedback, de-escalation and problem solving, participation in the recruitment process
- Excellent computer skills, including electronic health record and Microsoft Office
- Excellent communication skills
- Previous experience in a fast paced, high-volume clinic setting. Mental Health or addiction experience preferred.
- Excellent communication and interpersonal skills combined with a high level of initiative.
- Solid computer skills, including experience with electronic health record and Microsoft office.
- Ability to work effectively with a variety of individuals in sometimes stressful situations.
- Ability to bring empathy and compassion to a vulnerable population while maintaining boundaries
For more than 40 years, CompDrug has offered comprehensive services in prevention, intervention and treatment to those seeking help for their addictions and mental health issues. It is now the largest opioid treatment program in Ohio, offering medication-assisted treatment using FDA-approved medications. CompDrug’s employees provide drug testing, outpatient counseling for men and women and numerous prevention programs for youths and adults. Programs include: Anger Management services, and others. Prevention Services include: Youth to Youth International, Pregnant Moms, Senior Sense, and HIV Early Intervention. Those services combined reach thousands of people every day and are instrumental in saving lives, preventing problems, and proving that treatment works. CompDrug has met the standard for high quality treatment and prevention services, winning several awards and gaining National Accreditation for its Opioid Treatment Program through CARF (Commission for Accreditation for Rehabilitation Facilities), beginning in 2002. Today, all of CompDrug's programs have achieved the highest level of accreditation awarded by CARF.
CompDrug provides its employees with a collaborative, flexible and supportive environment where ideas and contributions are recognized and valued. Employees are encouraged to develop and grow their skills through training, on the job learning experiences and problem solving. CompDrug provides a comprehensive benefit package, including medical, dental and vision coverage, student loan repayment, life insurance, maternity & paternity leave, disability, 403b and paid time off.
Interested individuals may apply online by visiting http://www.compdrug.com/about-us/ and clicking on careers.
EEO-M/F/Disabled/Vets. We are a drug free workplace.
