What are the responsibilities and job description for the Automotive Support Specialist position at Competition Auto Group?
Competition Automotive Group seeks an experienced customer service representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service, scheduling appointments, and notifying customers of vehicle recalls and overdue services.
Job Description
This role involves working closely with customers to understand their needs and provide personalized service. You will use your excellent communication skills to resolve issues, answer questions, and make recommendations for vehicle maintenance and repair.
Key Responsibilities
- Schedule service appointments and follow up with customers to ensure satisfaction
- Respond to customer inquiries in a timely and professional manner
- Use dealership-specific software to manage customer interactions and update records
- Collaborate with other teams to resolve complex customer issues
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a similar industry
- Excellent communication and problem-solving skills
We offer a competitive salary range of $40,000-$50,000 per year, as well as opportunities for growth and development within the dealership.
Salary : $40,000 - $50,000
