What are the responsibilities and job description for the Service and Sales Coordinator position at Competition Auto Group?
As a BDC Service Representative at Competition Automotive Group, you will have the unique opportunity to work in a fast-paced and dynamic environment where no two days are the same. Our team is dedicated to providing exceptional customer service, and we are seeking an individual who shares our commitment to excellence.
In this role, you will be responsible for interacting with our customers through various channels, including phone, email, and live chat. You will also utilize dealership-specific software to schedule service appointments and respond to customer inquiries.
Job Description:
- Provide exceptional customer service through various interactions, including phone, email, and live chat.
- Schedule vehicle service appointments and notify customers of vehicle recalls and overdue service.
- Respond to customer inquiries in a timely and professional manner using provided scripts and templates.
- Utilize dealership-specific software to efficiently manage customer interactions and service appointments.
- Collaborate with internal teams to ensure seamless customer experiences.
