What are the responsibilities and job description for the Operations Voice Manager position at Competitive Range Solutions, LLC?
**Develop Professional Capabilities in a Challenging Environment**
We partner with the government to plan and deploy complex, IT-enabled capabilities. At Competitive Range Solutions, we offer a collaborative and congenial work environment where you can develop and expand your skills on exciting projects.
We are seeking an experienced Operations Voice Manager to assist in directing and managing our program's executive support group. The ideal candidate will have experience working in a Department of Defense (DoD) customer environment and effective integration with a multi-contractor team.
Key Responsibilities
- Operate and maintain voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies, ensuring 24x7x365 availability and performance.
- Develop and execute a formal preventive maintenance program to ensure all voice infrastructure is up to date with patches and vendor upgrades, meeting security and compliance requirements.
- Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels.
- Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly.
- Maintain and update all documentation related to voice services and equipment, ensuring compatibility with long-distance and local exchange networks.
Qualifications/Experience
- Active TS/SCI Clearance required.
- 10 years of relevant experience in voice communications technology.
- Strong technical knowledge of telecommunications equipment and systems management.
- Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
Education/Certifications
- Bachelor's Degree in a related field required.
- Security Plus Certification required.
