What are the responsibilities and job description for the Branch Manager position at Compleat Restorations?
Job Title: Branch Manager:
Location: Satellite Branches
FLSA Classification: Exempt/ Fulltime
Reports to: President
Benefits and Position Offering
- Annual salary with a commission plan
- Health, dental, and vision insurance
- 401(k) with company match after 90 days
- Paid holidays and PTO
- Company vehicle, gas card, computer, tablet, and phone
About Us
Compleat Restorations is a leading restoration company providing top-quality services to homes and businesses. We are seeking experienced Branch Managers to oversee operations at our Satellite locations, ensuring exceptional service and operational efficiency.
Job Summary
The Branch Manager oversees all aspects of branch operations, including staff management, revenue growth, and customer satisfaction. Ideal candidates will have strong leadership skills, a proven management background, and experience in restoration or a related industry.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job duties:
- Oversee daily branch operations for efficiency, compliance, and safety
- Implement company policies, procedures, and standards
- Oversee branch Project Managers
- Participate in leadership meetings, on-call rotations, and assist in field operations during high-demand periods or staffing gaps
- Manage branch budgets and forecasts
- Monitor expenses and implement cost-saving measures
- Ensure profitability through effective financial oversight
- Oversee restoration projects to ensure timely, budget-conscious completion, including all required documentation
- Conduct site visits, monitor progress, and ensure proper documentation
- Address issues promptly to maintain project quality and client satisfaction
- Maintain facility cleanliness, equipment functionality, and inventory organization
- Approve utility bills and vendor invoices; coordinate necessary services
- Conduct performance evaluations and communicate hiring needs
- Create a core values-driven team environment through training and support, fostering employee retention and growth
- Build and maintain relationships with clients, insurance adjusters, subcontractors, vendors, and potential referral sources
- Ensure compliance with industry best practices and adopt relevant technologies
- Must be available 24/7
- Develop and implement sales strategies to attract new clients and retain existing ones
Performance Metrics
- Top-line revenue and revenue growth
- Net profit
- Client and customer satisfaction.
- Employee recruitment and retention
- Maintaining industry best practices and adopting relevant technologies
Qualifications
- Proven experience as a Branch Manager or similar role, preferably in restoration
- Strong leadership, organizational, and multitasking skills
- Proficiency in MS Office and industry software (e.g., DASH, Xactimate)
- High school diploma required; Bachelor’s degree preferred
- IICRC certifications in Water, Fire, and Mold Restoration are a plus
- Project management-related training and/or certifications
Key Competencies
- Leadership, strategic thinking, and financial acumen
- Customer-focused mindset with excellent verbal and written communication skills
- Adaptability
- Excellent interpersonal and customer service skills
- Proven sales expertise
- Strong time management skills with the ability to meet deadlines
- Analytical and problem-solving skills
- Strong supervisory and leadership abilities
- Ability to prioritize tasks and delegate appropriately
- Capacity to function effectively in a fast-paced and, at times, stressful environment
Work Environment and Physical Demands
- Office, residential, and commercial work sites
- Prolonged exposure to noise from power tools and heavy machinery
- Ability to lift at least 15 pounds at a time
- Prolonged periods of sitting in vehicles and at a desk
- Exposure to standard work site environments
Compliance and Safety
- Ensure that all operations comply with local, state, and federal regulations
- Enforce safety protocols to protect employees and clients
- Facilitate ongoing safety training and keep staff updated regarding safety implementation
Other Duties
This job description is not exhaustive; duties may change as needed.
