What are the responsibilities and job description for the Automotive - Customer Service Representative position at Complete Auto Body & Repair?
Job Description
Job Description
St. Louis Post Dispatch "Top Workplace Award Winning"
Complete Auto Body and Repair is a family of companies based in North County and St. Charles County that strive to bring you a one stop "Complete Experience".
Our companies include five locations for Complete Auto Body & Repair, A2B Towing, Bolin Towing, A&A Towing Services and JNBS Motorz car sales.
Our mission is to deliver dedication to the highest quality of customer service and to do so with a sense of warmth, friendliness, individual pride, and company spirit.
Our Vision is to be the "one stop shop" for all of your automotive needs in the markets we serve!
We are seeking someone eager to learn and grow with and outgoing personality!
The Customer Service Representatives responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The CSR will be trained to track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties.
To be a successful service representative & writer, you should possess excellent customer service, sales and communication skills :
Essential Responsibilities :
Developing strong customer relationships through the successful management of products and service delivery.
Maintaining computerized customer profile information.
Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
Contacting customers in the case of additional work to relay the details and extra costs.
Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
Checking warranties and insurance.
Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
Qualifications & Requirements :
High school diploma or equivalent
Willingness to learn and grow
Proven experience in sales, customer relations or related positions
Excellent customer service skills
Problem-solving and listening skills
Patient disposition and ability to resolve conflicts
Knowledgeable in computer applications and industry-specific software
Basic administrative skills and knowledge of electronic payment systems
- We Offer Competitive Benefits
- Medical, Dental & Vision
- Paid Time Off
- Company Match 401(k)
- Company Sponsored Life Insurance
- Supplemental Accident, STD & Critical Illness coverage
- Work Life Balance