Patient Concierge

Our residents hold a special place as cherished members of our extended family. 

Choosing a dependable team of caregivers, committed to their promises, is a significant and difficult life decision for any family. As a collective, we take pride in being a sanctuary where individuals in our community can discover compassionate support along their health journey. As a Patient Concierge on our team, you will make a meaningful impact on the lives of our extended family.  In turn, we are dedicated to ensuring our team of caregivers feel the same compassion provided to the residents.  

If any part of this message resonates with you, Complete Care at Green Knoll wants to hear from you! 

Patient Concierge Responsibilities:

• Greet and welcome residents, families, visitors, and staff with a friendly and professional demeanor.

•   Assist residents and families with requests, including directions, scheduling appointments, and providing information about facility services and events.

•      Handle incoming calls and inquiries, directing them to the appropriate departments.

•    Coordinate with nursing staff and other departments to ensure seamless communication and service for residents.

• Assist with event planning and coordination for resident activities and family gatherings.

• Respond promptly to resident concerns or requests and follow up to ensure satisfaction.

  Qualifications:

·         Previous experience in a customer service or front desk role, preferably in a healthcare or senior living setting.

·         Excellent communication and interpersonal skills and strong organizational skills with the ability to multitask.

·         Ability to remain calm and professional in a fast-paced environment.

Patient Concierge Schedules & Benefits: 

• Schedule: 2nd shift per diem with weekends included

• Daily Pay Option 

• Health, dental, vision and PTO for full-time employees 

• Opportunities for advancement

Complete Care at Green Knoll is an equal opportunity employer.

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