What are the responsibilities and job description for the Medical Front Office Manager position at Complete Care Centers, LLC?
Practice Manager
We are seeking a dedicated and talented individual to fill the pivotal position of Practice Manager at our Complete Care office.
Key Responsibilities:
- Front Desk Management: Warmly greeting and assisting patients, visitors, and staff, coordinating smooth patient check-in and check-out processes, and assisting with scheduling.
- Staff Supervision: Oversee training and productivity of the front desk, conducting regular performance evaluations with constructive feedback, and cultivating a positive and collaborative work environment.
- Patient Relations: Address patient concerns regarding billing, insurance, and legal inquiries while providing the highest levels of customer service and maintaining patient compliance.
- Office Efficiency and Compliance: Guaranteeing the office is properly stocked with necessary equipment and ensuring the implementation and optimization of efficient office workflows and processes.
- Reporting: Hosting weekly meetings to review data with the staff to help identify and discuss strategies for improvements in patient care, enrollments, etc.
Requirements:
- Proficiency in office software and electronic health record (EHR) systems, eClinicalWorks preferred but not required.
- Flexible shifts within clinic hours.
