What are the responsibilities and job description for the Medical Front Office Manager position at Complete Care Centers?
Are you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills? Look no further! We are seeking a dedicated and talented individual to fill the pivotal position of Practice Manager at our Complete Care office.
Summary of Duties: Are you a dynamic individual with a passion for healthcare administration and a knack for leading high-performing teams? We are seeking a talented Practice Manager to take the reins and ensure the seamless operation of our Complete Care office. This role combines managerial prowess, administrative finesse, and top-notch customer service to drive success from the front desk!
Key Responsibilities:
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Summary of Duties: Are you a dynamic individual with a passion for healthcare administration and a knack for leading high-performing teams? We are seeking a talented Practice Manager to take the reins and ensure the seamless operation of our Complete Care office. This role combines managerial prowess, administrative finesse, and top-notch customer service to drive success from the front desk!
Key Responsibilities:
- Front Desk Management: warmly greeting and assisting patients, visitors, and staff, coordinating smooth patient check-in and check-out processes, and assisting with scheduling
- Staff Supervision: oversee training and productivity of the front desk, conducting regular performance evaluations with constructive feedback, and cultivating a positive and collaborative work environment
- Patient Relations: address patient concerns regarding billing, insurance and legal inquiries while providing the highest levels of customer service and maintaining patient compliance
- Office Efficiency and Compliance: guaranteeing office is properly stocked with necessary equipment and ensuring to implement and optimize efficient office workflows and processes
- Reporting: hosting weekly meetings to review data with the staff to help identify/discuss strategies for improvements for patient care, enrollments, etc
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills
- Proficiency in office software and electronic health record (EHR) systems, eClinicalWorks preferred but not required
- Leadership and supervisory skills
- Consistent professional conduct and meticulous attention to detail
- Excellent verbal and written communication skills
- Monday: 8:00AM-11:00AM, 3:00PM-6:00PM
- Tuesday: 12:30PM-7:00PM
- Wednesday: 8:00AM-11:00AM, 3:00PM-6:00PM
- Thursday: 12:30PM-7:00PM
- Friday: 7:00AM-1:00PM
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